topic Re: ICX-7150 panel not working in RUCKUS Support for Lennar Homes

ICX-7150 panel not working

PaulP — Wed, 10 Jan 2024 15:06:09 GMT

The icx7150- panel is not working. Will not give power to the indoor AP. I try to reset and still not working. There is no green lights on the panel. Only a blue light flashing on the bottom of the panel. I reset the panel unplugged and still no lights on.
Can you tell me the warranty information?

Re: ICX-7150 panel not working

Imran_ruckus — Wed, 10 Jan 2024 15:36:47 GMT

Hi @PaulP

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 panel not working

PaulP — Wed, 10 Jan 2024 15:48:25 GMT

Yes it was working last night. This morning when I woke up and looked is not working.

I do not see any lights when is pluged.

Re: ICX-7150 panel not working

Imran_ruckus — Wed, 10 Jan 2024 15:53:20 GMT

Hi @PaulP

Thank you for the response and the information you shared.

Please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 panel not working

PaulP — Wed, 10 Jan 2024 16:21:14 GMT

I did what the video shows and still no lights showing up. The light will blink but go back to off.

Re: ICX-7150 panel not working

Imran_ruckus — Wed, 10 Jan 2024 16:27:54 GMT

Hi @PaulP

Greetings!!!

Thank you for the response and the information you shared.

Please remove the ICX-7150-C12P Switch from the cabin and plug your Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 panel not working

PaulP — Wed, 10 Jan 2024 17:03:05 GMT

It did not let me upload the video

Re: ICX-7150 panel not working

PaulP — Wed, 10 Jan 2024 17:17:06 GMT

Video has been shared!

Re: ICX-7150 panel not working

Imran_ruckus — Wed, 10 Jan 2024 17:38:22 GMT

Hi @PaulP

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.