topic Re: Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your count in RUCKUS Support for Lennar Homes

Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your country.

hkwonton — Mon, 08 Jan 2024 21:53:04 GMT

Hello,

I was checking the Ruckus website and noticed there is an updated recommended firmware version for the ICX 7150 series switch, 08.0.95m. I logged in and tried to download it, but I received an error saying "That file is not available in your country." I am located in California, and tried on and off of a VPN service, but I get the same message. I never had an issue downloading the switch firmware from the site before. Can someone check this out?

Thank you,

Jeff

Re: Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your count

hkwonton — Tue, 09 Jan 2024 01:38:18 GMT

It seems like the issue has been resolved. I was able to download the new firmware.

Re: Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your count

Imran_ruckus — Tue, 09 Jan 2024 13:25:01 GMT

Hi @hkwonton

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community Forums.

Great!!! Good to know that the issue is now resolved.

We appreciate your time on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your count

lennaruser — Wed, 10 Jan 2024 20:32:17 GMT

I still have this issue. when I try to download the file 08.0.95m. It says "That file is not available in your country." I live in california.

Re: Unable to Download Recommended ICX Firmware: 08.0.95m - That file is not available in your count

Imran_ruckus — Wed, 10 Jan 2024 20:34:44 GMT

Hi @lennaruser

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case/post is raised by @hkwonton

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. (Please refer to the link and screenshot below for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.