topic Re: ICX7150 does not turn on; status lights do not show up in RUCKUS Support for Lennar Homes

ICX7150 does not turn on; status lights do not show up

spitla140782 — Sat, 06 Jan 2024 21:16:26 GMT

Hi,

I have a ruckus network set up in my lennar smart home. And two days ago, the internet was down for all my devices. After due analysis, i found that ICX7150-C12P switch is not turning on, I tried multiple power outlets and also performed the factory reset procedure listed in the support forum. However, the ICX7150 does not turn on and does not show any status lights. Can you please help?

Re: ICX7150 does not turn on; status lights do not show up

Jayavidhya — Mon, 08 Jan 2024 13:17:28 GMT

Hi @spitla140782

Greetings of the day,

Thanks for the detailed description,

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections,

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 does not turn on; status lights do not show up

spitla140782 — Tue, 09 Jan 2024 01:06:10 GMT

Hi,

Pls see the images of the ICX switch and the access points.

thanks,APTwo Status lightsAPOne status lightsICX Power connectionICX Status lights

Re: ICX7150 does not turn on; status lights do not show up

Jayavidhya — Tue, 09 Jan 2024 13:21:37 GMT

Hi @spitla140782

Thanks for your response,

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Here I attach the drive link for uploading the video.

https://drive.google.com/drive/folders/1yuQnbjc0n4PtYr_9fq_wW5BLOXXI71CK

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150 does not turn on; status lights do not show up

spitla140782 — Tue, 09 Jan 2024 19:16:38 GMT

Can you provide me access to the google drive?

email is pitla.srinivas@gmail.com

Re: ICX7150 does not turn on; status lights do not show up

Imran_ruckus — Wed, 10 Jan 2024 15:42:28 GMT

Hi @spitla140782

Greetings!!!
Apologies for the delayed response.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 does not turn on; status lights do not show up

spitla140782 — Wed, 10 Jan 2024 18:33:36 GMT

video updated in google drive.

Re: ICX7150 does not turn on; status lights do not show up

Imran_ruckus — Wed, 10 Jan 2024 19:10:41 GMT

Hi @spitla140782

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.