topic Re: PoE has failed in RUCKUS Support for Lennar Homes

PoE has failed

Fisheal123 — Wed, 27 Dec 2023 17:14:15 GMT

Power went out. PoE has failed. I have an email from Lennar that the switch might need to be replaced with instructions on how to do so. Followed the instructions. I am now here.

I hard reset. I tried to go through the tutorials. Not tech savvy enough.

Re: PoE has failed

Imran_ruckus — Wed, 27 Dec 2023 18:32:28 GMT

Hi @Fisheal123
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Wed, 27 Dec 2023 19:05:22 GMT

Yes it is

Re: PoE has failed

Imran_ruckus — Wed, 27 Dec 2023 20:45:04 GMT

Hi @Fisheal123

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the confirmation and the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch PoE is not working.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Sun, 07 Jan 2024 16:51:54 GMT

here are the lights. Yellow light for system and green for power.

Re: PoE has failed

Imran_ruckus — Mon, 08 Jan 2024 14:42:07 GMT

Hi @Fisheal123

Greetings!!!

Thank you for the response and the information you shared.

As you have lights on the PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Please refer to the below ‘Lennar Knowledge Base’ guide which will help you get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please perform the steps as per the guide and let me know if you have any queries in this regard.

Thank you again for your patience and the understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Mon, 08 Jan 2024 23:41:01 GMT

Imran,

I have already attempted those steps. They are beyond my knowledge of computers. I have an email saying that the unit needs to be replaced. It hopped back on the network and the person on ruckus chat told me that since it came on it probably would be fine. It did last quite a bit of time but I am back where I was. Can you replace the unit with one that doesn’t have to have the software backchanelled?

Re: PoE has failed

Imran_ruckus — Tue, 09 Jan 2024 12:22:33 GMT

Hi @Fisheal123

Greetings!!!

Thank you for the response and the information you shared.

Apologies for the inconvenience. Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We provide support and help to the Lennar Customers on this forum as best effort basis.

Please perform the software recovery process, I will help if you stuck at any point during the process.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Sun, 14 Jan 2024 18:56:36 GMT

I understand that there is no longer any technical support. Can you send a replacement one that doesn’t have this issue and I sent this one back?

Is there a Mac specific step by step? I am still having issues, the instructions are all over the place.

Re: PoE has failed

Imran_ruckus — Mon, 15 Jan 2024 12:44:37 GMT

Hi @Fisheal123

Greetings!!!

Thank you for the response.

As mentioned, We do provide technical support for Lennar Customers, exclusively on this community forum support model only.

Could you please perform the software recovery process on Windows laptop/PC?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Mon, 15 Jan 2024 13:32:56 GMT

Hi. I do not have a pc.

Re: PoE has failed

Imran_ruckus — Mon, 15 Jan 2024 14:27:09 GMT

Hi @Fisheal123

Thank you for the response.

Please refer the below guide to get access and follow the software recovery guide:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please refer to the video below for TFTP configuration on MAC.

https://www.youtube.com/watch?v=iviyd91HntU

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Mon, 15 Jan 2024 23:54:03 GMT

Is there a step by step ruckus tutorial for MAC ? This is someone taking about a cisco.

Re: PoE has failed

Imran_ruckus — Tue, 16 Jan 2024 12:58:40 GMT

Hi @Fisheal123

Greetings!!!

Please connect the software recovery cables between the RUCKUS ICX-7150-C12P Switch and laptop. Follow the MAC steps already shared in my previous post video.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE has failed

Fisheal123 — Tue, 16 Jan 2024 18:31:59 GMT

Thank you for the response. Unfortunately I was unable to get the process started. Nothing happens when I plug it in. Is this a one time fix forever or will this happen when the power goes out?

Re: PoE has failed

Imran_ruckus — Tue, 16 Jan 2024 20:58:09 GMT

Hi @Fisheal123

Thank you for the response and the update.

Could you please share a screenshot of the MAC terminal when you are trying to access after connecting the Switch to the laptop?

Also, please share a picture showing the software recovery cables between the Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.