topic Re: Some of the devices are not connecting after power outage in RUCKUS Support for Lennar Homes

Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 00:55:35 GMT

Some of the devices are not connecting after the upgrade. I followed the instructions mentioned below article and switched SPR to SPS but the issue still exists.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connectivity-issues-still-occuring-after-power-outage-2-days-ago/m-p/63478/page/4

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Re: Some of the devices are not connecting after power outage

Zairah — Mon, 08 Jan 2024 02:12:58 GMT

@pjavvaji

Could you please confirm from which version you attempted to upgrade?

Is the switch not connecting to Ruckus Cloud / Smartzone or it is not accessible at all even via console?

Please mention if there is any error message seen.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
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Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 03:54:08 GMT

It is accessible from the console and putty.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 04:13:42 GMT

switch is accessible from console. I am trying to upgrade to 08.0.90k

Re: Some of the devices are not connecting after power outage

Zairah — Mon, 08 Jan 2024 04:48:22 GMT

Please give us brief where the devices are not connecting after the upgrade and what error message is it showing?

Also, match the configurations of switch post upgrade with the back up configurations.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
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Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 04:50:14 GMT

some of my laptops,IoT devices are not connecting. I didn't upgrade. I just rebooted the router.

Re: Some of the devices are not connecting after power outage

Zairah — Mon, 08 Jan 2024 05:08:30 GMT

Please compare the current configurations to the old working ones and determine if there is a difference. As you may not have saved the configurations, and the switch may have lost few configurations after reset.

Please confirm if you are from Lennar Homes?

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 13:10:37 GMT

As it shown, it keep spinning and never connects

Re: Some of the devices are not connecting after power outage

Imran_ruckus — Mon, 08 Jan 2024 15:12:22 GMT

Hi @pjavvaji
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 15:13:44 GMT

yes, this is lennar Ruckus setup.

Re: Some of the devices are not connecting after power outage

Imran_ruckus — Mon, 08 Jan 2024 15:18:30 GMT

Hi @pjavvaji

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 15:56:49 GMT

Hi Imran,

I see an update and MS as Amber on the router and the remaining are green. Four lights on the master(basement) and three lights on the remaining APs. I have stable internet from ISP. I am able to connect to my laptops with same.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 16:24:11 GMT

Hi Imran,

Can you please respond.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 16:25:16 GMT

@Imran_ruckus.. please respond

Re: Some of the devices are not connecting after power outage

Imran_ruckus — Mon, 08 Jan 2024 16:38:21 GMT

Hi @pjavvaji

Thank you for the response and the information you shared.

Please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset, check the connectivity.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 17:22:49 GMT

@Imran_ruckus - I reset as per instructions and there is no luck.

Thanks

Praveen

Re: Some of the devices are not connecting after power outage

Imran_ruckus — Mon, 08 Jan 2024 17:28:47 GMT

Hi @pjavvaji

Thank you for the response and the update.

We suggest upgrading your RUCKUS ICX-7150-C12P Switch to the stable 08095g version. Please refer to the below 'Lennar Knowledge Base' guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the upgrade process and let me know if you are stuck at any point during the process or let me know if you have any queries in this regard,

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 18:27:27 GMT

@Imarn_ruckus

I am encountering while uploading from UI and Switch .. Can you please check and help.

Re: Some of the devices are not connecting after power outage

pjavvaji — Mon, 08 Jan 2024 18:42:48 GMT

I tried from switch as well .. please check error from switch

Re: Some of the devices are not connecting after power outage

Imran_ruckus — Mon, 08 Jan 2024 18:48:35 GMT

HI @pjavvaji

Thank you for the update.

Please use 8095g.bin NOT 8090k file as explained in the guide.

Also, Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.