topic Re: Red Light on Rucksus r510 Access Point Downstairs in RUCKUS Support for Lennar Homes

Red Light on Rucksus r510 Access Point Downstairs

cgleague — Sat, 25 Feb 2023 00:28:32 GMT

Hi, the Rucks r510 access point downstairs in my house is showing a Solid Red Light (the PWR Light). The one upstairs is working fine. We have attempted the physical reset process a few times and that does not render any different results. I've also pulled out the ethernet cable connected to the access point and plugged it into one of our laptops and confirmed that w/wifi access turned off on my laptop, that the ethernet cable is indeed delivering internet.

Is it likely that I may need another access point, or is the solid red light indicating that its stuck in reboot mode? Again, i've tried the physical reset several times and that has not worked, i've also tried to access the console within the Ruckus App, but the ruckus app will not allow me to login.

Re: Red Light on Rucksus r510 Access Point Downstairs

Imran_ruckus — Mon, 27 Feb 2023 15:44:49 GMT

Hi cgleague

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that one of your APs is showing a Solid Red Light for PWR and you tried to reset it however, there is no luck.

Thank you for sharing detailed information.

Could you please disconnect the power of your ICX-7150-C12P Switch and power it on again? And once it boots up, please check the AP again.

Please refer to the process of a Factory reset of the AP Just as a reference:

Physical Factory Reset an RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

If that doesn’t work, please share a picture of AP showing the light status.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 15:39:36 GMT

Hi,
I also am having the exact same issue on my downstairs AP. The upstrairs and NextGen APs are still working fine. I had unplugged and plugged in the power to the switch in my lanbox in the utility room to see if that would reset the AP, however no luck. No other lights are on jus the red light. I read on the Ruckus Support site that this is RMA and they referred to this link for support as they no longer do email or phone support for Lennar customers.
I'm attaching a picture of what my AP look like here:

Re: Red Light on Rucksus r510 Access Point Downstairs

Jayavidhya — Fri, 05 Jan 2024 16:07:26 GMT

Hi @asif1125

Greetings of the day,

Thanks for your detailed information,

Please try to unplug and plug the ethernet cable of the Access points which blinks red from the switch and plug into one of the 12 ports of the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 16:44:07 GMT

Hi,

None of the ethernet connections were red, they were all green and flashing.I did unplug them all and re-reconnect them also with different ports...same results I don't think it's the port on the switch, but the AP itself that's fubar.
Thanks,

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 16:48:05 GMT

Actually one of them was not flashing...but he other two were, the ligjt on the AP was solid red

Re: Red Light on Rucksus r510 Access Point Downstairs

Jayavidhya — Fri, 05 Jan 2024 17:15:02 GMT

Hi @asif1125

Thanks for your response,

Please try to connect the AP with 12V DC adapter and unplug the ethernet cable from the PoE port and try to perform the factory reset of the AP with the red light on it.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 18:21:04 GMT

Thanks for that.

Getting it off the ceiling was the hard part, then trying to wedge the power plug in between the shell and the power connector was a slight challenge, but it seems that a full factory reset was not necessary. Just a quick tap of the reset button seemed to fix it. The green light was solo-solid for a few minutes after I hooked it back up to the POE, but then the rest of the lights started turning on, at first yellow, then back to green...I think we're good. There was no need to reset the Wifi info that was necessary to get it back into the mesh.

Re: Red Light on Rucksus r510 Access Point Downstairs

Jayavidhya — Fri, 05 Jan 2024 18:48:44 GMT

Hi @asif1125

Thanks for your response,

Good to hear that the issue was resolved.

Please confirm whether the Access points are working fine or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 19:00:02 GMT

Yes, according the Unleashed app, all three of my AP's are now connected to the mesh: Only two were when it was showing the solid red light earlier.

Re: Red Light on Rucksus r510 Access Point Downstairs

Jayavidhya — Fri, 05 Jan 2024 19:22:37 GMT

Hi @asif1125

Thanks for your response,

Please feel free to mark the post as ACCEPTED SOLUTION.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Red Light on Rucksus r510 Access Point Downstairs

asif1125 — Fri, 05 Jan 2024 19:32:55 GMT

Would love to, as it is, but not sure how to mark it as such...didn't see a choice on any context menu for that.
Thanks

Re: Red Light on Rucksus r510 Access Point Downstairs

Jayavidhya — Fri, 05 Jan 2024 19:36:25 GMT

Hi @asif1125

On the top right of the post you will have a three dot icon (:). Once you click that icon you can see that "Mark as Accepted solution".

Best regards,

Jayavidhya

Lennar Home Community