topic Re: Ruckus app not able to connect to requested wireless network in RUCKUS Support for Lennar Homes

Re: Ruckus app not able to connect to requested wireless network

ECI — Thu, 04 Jan 2024 16:42:46 GMT

Hello! Thank you for the response!

Yes I am a Lennar community home owner!
I tried to create an account and can’t seem to find that option anywhere I look if you could advise where to go on the website I would love to set one up!

I am struggling to be able to get my app to work on my iPhone. I have disconnected the app and reinstalled and it still states I need to go to settings and that doesn’t deem fruitful as well as the Rukus internet connection does not pop up as an option to connect to that i believe you need to proceed. Super frustrated. I remember at one time there was a website you could use in tandem with the app that your credentials would work in and see the same information. I can’t seem to get the IP address for my master unit as the apps to do the workaround did not provide that information either! So I feel like I’ve tried everything I can without more help.

is that website still active to use if the app doesn’t?
I am in the mist of installing a new router and modem as all the Lennar properties are on contract to possibly change out and before I did this I wanted to validate it wouldn’t affect anything with the Rukus and I can just proceed and literally unplug the old and place the new with no disruption to my already working Rukus system. Can you validate this for me? As this was the primary reason I wanted to be able to monitor my system remotely. Thank you kindly for your assistance on the above!

Re: Ruckus app not able to connect to requested wireless network

Imran_ruckus — Thu, 04 Jan 2024 16:58:07 GMT

Hi @ECI

Greetings!!!

Thank you for the response and the information you shared.

Apologies for the inconvenience caused. Please do not worry I will help you get this issue resolved.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus app not able to connect to requested wireless network

ECI — Thu, 04 Jan 2024 21:55:23 GMT

Hello Imran- The issue I have is that the password that I set up last time I was able to get into the website does not work when I try to connect the the Ruckus wifi. Is there an Admin password I can use to connect? Or what are the next steps if I cannot connect to the Ruckus wifi?

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 00:12:16 GMT

Hello Here are the screen shots of what version I am running- Should I NOT connect my NEW modem and router until this is updated? Or BEFORE

Version 200.9.10.4.202

I cant seem to upload the screen shots of the pages

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 00:43:09 GMT

Do I upgrade to local network or Ruckus network- I tried to again connect to the ruckus wifi and it wont allow me to do it- Something attempted to update when I was in the page but when it completed it didn't change the version to the latest that it states is available- .233- But again, Should I set up my modem and new router PRIOR to the update or is that not needed and can change them out with no affect to this process.

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 00:43:34 GMT

Re: Ruckus app not able to connect to requested wireless network

Imran_ruckus — Fri, 05 Jan 2024 13:51:47 GMT

Hi @ECI

Greetings!!!

Thank you for the response and the update.

As your Access Points are on an older version 200.9.10.4.202. Please upgrade them and check.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-for-r510

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 15:06:17 GMT

I will try the above , but I need to know if I should do all the updates BEFORE I install a new modem and router or AFTER- Does it make a difference as I don't want to do it twice if not needed or it will make a difference with replacing new equipment-

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 15:12:45 GMT

Hello, It also states when I look at the home page my switch is disconnected? Is this fixable or will it work once I upgrade?

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 15:14:56 GMT

*Unleashed system only supports ICX firmware version 08.0.90 or later.

ICX Switch is Pending to join

Device Name:

ICX7150-C12

MAC Address:

c0:c5:20:aa:fe:73

IP Address:

192.168.1.189

Unable to login to this switch with default credential, please provide admin user name & password of this switch to continue...

Continue

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 16:07:42 GMT

I seem to have been able to update the 3 access points but still need 2 questions answered.

1. When I plug in a new router and Modem now that all is updated, will everything convert correctly? If not, please provide steps that need to be completed to make the Ruckus compatible with a NEW router and modem.

2. Now that I have updated to the latest version and I have the app- I still am seeing the the SWITCH is NOT connected- It states it is disconnected. I have followed the steps to reconnect and the user name of- super and password: sp:-admin - does not work as well as using my personal credentials. Please advise how to reconnect or new ADMIN credentials- thank you Imran!

Unleashed system only supports ICX firmware version 08.0.90 or later.

ICX Switch is Pending to join

Device Name:

ICX7150-C12 Switch

MAC Address:

c0:c5:20:aa:fe:73

IP Address:

192.168.1.189

The credential you provided is incorrect, please provide correct admin user name & password to try again...

Continue

Re: Ruckus app not able to connect to requested wireless network

Imran_ruckus — Fri, 05 Jan 2024 16:22:45 GMT

Hi @ECI

Thank you for the response and the update.

You can connect any Modem-Router to the RUCKUS ICX-7150-C12P Switch and there are no any configurations required.
Please try to add Switch in the Unleashed system by clicking on 'Continue' and enter the login credentials (username/password) if you know.

If you don't know the login credentials, please try with the default credentials mentioned below.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations below as well.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus app not able to connect to requested wireless network

ECI — Fri, 05 Jan 2024 20:54:03 GMT

Hello- None of the configurations seem to be working to connect the switch- I also tried my personal login credentials like earlier posts recommended. What are next steps to connect the switch?

Re: Ruckus app not able to connect to requested wireless network

Imran_ruckus — Fri, 05 Jan 2024 20:59:43 GMT

Hi @ECI

Thank you for the response and the update.

If any of the credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the previously-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.