topic Re: Ruckus R510 Series issues with connecting to site in RUCKUS Support for Lennar Homes

Ruckus R510 Series issues with connecting to site

Overlook19 — Wed, 03 Jan 2024 05:09:08 GMT

I recently have had issues with my connectivity and I believe it is linked to the Ruckus Extenders. I have had AT& T come out and update all of my equipment and I am still having issues. I have to switch back and forth between networks.

I am now trying to access via the app, however, the network to connect to the extenders does not populate.

I have rebooted the ruckus extender and still no network has appeared.

please advise

Re: Ruckus R510 Series issues with connecting to site

Jayavidhya — Wed, 03 Jan 2024 12:45:44 GMT

Hi @Overlook19

Greetings of the day,

Thanks for your response,

For detailed understanding of the issue please share the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please upload the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

Also please try to login to the unleashed dashboard and share the status of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus R510 Series issues with connecting to site

Overlook19 — Wed, 03 Jan 2024 13:32:39 GMT

Hello, as mentioned in the original message, I am having issues connecting to the dashboard as the ruckus wireless connection is not appearing.

this is 1 of 2 ruckus

this is 2 of 2 ( this one is closest to the big ruckus white box.

Re: Ruckus R510 Series issues with connecting to site

Overlook19 — Wed, 03 Jan 2024 13:33:33 GMT

The yellow light is flashing

Re: Ruckus R510 Series issues with connecting to site

Jayavidhya — Wed, 03 Jan 2024 13:59:32 GMT

Hi @Overlook19

Thanks for your response,

Please try to reset your switch by using the below steps and let us know the result.

1-Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Once you are done with the step please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus R510 Series issues with connecting to site

Overlook19 — Fri, 08 Mar 2024 02:46:19 GMT

Good Evening,

I have attempted several times with the reset, but I am still having major issues with my internet connection.

Re: Ruckus R510 Series issues with connecting to site

Imran_ruckus — Fri, 08 Mar 2024 13:15:41 GMT

Hi @Overlook19

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.