topic New Owner After Previous Owner in RUCKUS Support for Lennar Homes

New Owner After Previous Owner

atollefson12 — Wed, 03 Jan 2024 05:29:37 GMT

I purchased a used Lennar home that has ruckus installed, as well as 2 access points in the ceiling. The previous owner has their own network still; how I can a change this?

I have read through all of these posts and can still not figure it out. I know my equipment is set up correctly but just cannot connect to the AP's. Please help.

Re: New Owner After Previous Owner

Jayavidhya — Wed, 03 Jan 2024 13:22:12 GMT

Hi @atollefson12

Greetings of the day,

Thanks for your detailed description,

Please confirm whether your devices are connected properly by using the below guide.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: New Owner After Previous Owner

atollefson12 — Wed, 03 Jan 2024 13:46:27 GMT

Yes, all equipment is connected properly. The lights on the access points are as follows; power is green, CTL is green, Air is off, 2.4G is amber, and 5G is amber.

Re: New Owner After Previous Owner

Jayavidhya — Wed, 03 Jan 2024 14:25:48 GMT

Hi @atollefson12

Thanks for your response,

Could you please share the image of the switch showing the LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: New Owner After Previous Owner

atollefson12 — Wed, 03 Jan 2024 14:31:32 GMT

Re: New Owner After Previous Owner

Jayavidhya — Wed, 03 Jan 2024 14:56:23 GMT

Hi @atollefson12

Thanks for your response,

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please try to do the factory reset of the access points which is affected and let us know the results.

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: New Owner After Previous Owner

atollefson12 — Wed, 03 Jan 2024 15:04:48 GMT

I have tried all of those options but none have worked. I am unable to find the "Configure.Me-xxxxx" Wifi to connect.

Re: New Owner After Previous Owner

Jayavidhya — Wed, 03 Jan 2024 15:24:14 GMT

Hi @atollefson12

Please try to unplug the access point( which is in good condition) and perform the factory reset on the other access point again and check whether the network name is broadcasting or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community