topic Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green. in RUCKUS Support for Lennar Homes

ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Fri, 29 Dec 2023 20:10:08 GMT

ICX-7150 -C12P will not reset after power outage, system light continually flashes green. I have done the hard reset a dozen times and it returns to a flashing green light on the system LED. I have done the software recovery several times and it still ends up going back to a flashing green light. below is the message I get after resetting.

Backtrace:

[<c0225518>] (hex_dump_to_buffer) from [<c0225a8c>] (print_hex_dump+0xa4/0x118)

[<c02259e8>] (print_hex_dump) from [<c01ca444>] (ubifs_dump_node+0x97c/0xbe0)

[<c01c9ac8>] (ubifs_dump_node) from [<c01a8224>] (ubifs_check_node+0x1c0/0x308)

[<c01a8064>] (ubifs_check_node) from [<c01af8e4>] (ubifs_scan_a_node+0xd0/0x1f4)

[<c01af814>] (ubifs_scan_a_node) from [<c01c1f80>] (ubifs_recover_leb+0x578/0x7e0)

[<c01c1a08>] (ubifs_recover_leb) from [<c01b11f0>] (ubifs_replay_journal+0xdd0/0x1540)

[<c01b0420>] (ubifs_replay_journal) from [<c01a5adc>] (ubifs_mount+0x1190/0x192c)

[<c01a494c>] (ubifs_mount) from [<c00d9bdc>] (mount_fs+0x14/0x40)

[<c00d9bc8>] (mount_fs) from [<c00f1bf4>] (vfs_kern_mount+0x50/0xf8)

[<c00f1ba4>] (vfs_kern_mount) from [<c00f4cc4>] (do_mount+0x1a8/0xc40)

[<c00f4b1c>] (do_mount) from [<c00f5acc>] (SyS_mount+0x7c/0xa8)

[<c00f5a50>] (SyS_mount) from [<c000a4a0>] (ret_fast_syscall+0x0/0x3c)

Code: 02a0cee5 cf00000a 010054e1 d100003a (0130f7e5)

[BrcdSoftlockup]: BUG: soft lockup - CPU#0 stuck for 690s! [mount:565]

---[ end trace 4f6ee43f2f722965 ]---

note: mount[565] exited with preempt_count 1

Segmentation fault

Mounting Config partition failed, non-recoverable file system corruption

Reformatting the flash, please download config and keys again ...

ubidetach: error!: cannot detach mtd2

error 16 (Device or resource busy)

ubiformat: error!: please, first detach mtd2 (/dev/mtd2) from ubi0

Formatting Doneubi0 error: ubi_attach_mtd_dev: mtd2 is already attached to ubi0

ubiattach: error!: cannot attach mtd2

error 17 (File exists)

ubimkvol: error!: UBI device does not have free logical erasebloubi1: attaching mtd3

cks

!!!ERROR:ubimkvol failed for config partition

ubi1: scanning is finished

ubi1: attached mtd3 (name "resources", size 512 MiB)

ubi1: PEB size: 1048576 bytes (1024 KiB), LEB size: 1040384 bytes

ubi1: min./max. I/O unit sizes: 4096/4096, sub-page size 4096

ubi1: VID header offset: 4096 (aligned 4096), data offset: 8192

ubi1: good PEBs: 504, bad PEBs: 8, corrupted PEBs: 0

ubi1: user volume: 1, internal volumes: 1, max. volumes count: 128

ubi1: max/mean erase counter: 1/0, WL threshold: 4096, image sequence number: 2109703266

ubi1: available PEBs: 0, total reserved PEBs: 504, PEBs reserved for bad PEB handling: 32

ubi1: background thread "ubi_bgt1d" started, PID 582

UBIFS (ubi1:0): background thread "ubifs_bgt1_0" started, PID 586

UBIFS (ubi1:0): recovery needed

UBIFS (ubi1:0): recovery completed

UBIFS (ubi1:0): UBIFS: mounted UBI device 1, volume 0, name "resources"

UBIFS (ubi1:0): LEB size: 1040384 bytes (1016 KiB), min./max. I/O unit sizes: 4096 bytes/4096 bytes

UBIFS (ubi1:0): FS size: 476495872 bytes (454 MiB, 458 LEBs), journal size 23928832 bytes (22 MiB, 23 LEBs)

UBIFS (ubi1:0): reserved for root: 4952683 bytes (4836 KiB)

UBIFS (ubi1:0): media format: w4/r0 (latest is w4/r0), UUID C0C4B1D3-A91F-41C1-96D9-1C56C51301CD, small LPT model

UBIFS (ubi1:0): full atime support is enabled.

Resource partition is mounted!!

Restore is Done

Kernel crashdump is disabled.

Backup is fine

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000

Creating TUN device

Starting TPM Infra

Group tss and User tss created

kernel.hostname = localhost

hostname set to localhost

Starting TCSD Daemon

TCSD Up and Running

Enabling time stamp.

Starting the FastIron.

USER=root

HOME=/

GCOV_PREFIX=/fast_iron

ethaddr=d4:c1:9e:88:72:a5?

TERM=vt102

PATH=/sbin:/usr/sbin:/bin:/usr/bin

crashkernel=64M@0x70000000

ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off

SHELL=/bin/sh

PWD=/

i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2

i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2

!!!WARNING: Unable to read Filesystem information!!!

Total no. of blocks in FS = 0

Total no. of free blocks = 0

FIPS Disabled:PORT NOT DISABLED

platform type 90

OS>

Loaded Image SPS08080f from Pri Built on (UTC): Tue Apr 7 05:34:07 2020

Enabling Console Logging

Applying factory defaults..

flash_file=0.

INFO: startup config data is not available, try to read from backup

INFO: startup config data in the backup area is not available

Hotplugger Daemon Initialized ..

External USB disk is not mounted or plugged in.

set_board_level: gi_board_type = 116[ 803.281214] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0e01000-0xb0e41000

[ 803.463811] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d00000-0xb0d00000

DMA pool size: 134217728

PHY Reset De-asserted

sw_pp_sdk_init:137 ToR init

SOC unit 0 attached to PCI device BCM56160_B0

license: system does not have any SAU license, then set its default SAU option

Firmware version from File: 2.1.1

Pre Parsing Config Data ...

INFO: empty config data in the primary area, try to read from backup

INFO: empty config data in the backup area also

***********************************************************

Reading from Booted Active partition=0

***********************************************************

Per Dot(.) represents 65536 Bytes

................

***********************************************************

Writing to non-Active partition=1

***********************************************************

Each Dot(.) represents 65536 bytes

............

completed

Please advise. Thanks.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Imran_ruckus — Fri, 29 Dec 2023 20:15:12 GMT

Hi @Spencer

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Fri, 29 Dec 2023 20:36:54 GMT

None of the lights on the access point are on and just the power and system lights are on on the switch

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Imran_ruckus — Fri, 29 Dec 2023 20:46:53 GMT

Hi @Spencer

Thank you for the response and the information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch it seems to be normal and doesn’t require a software recovery. Please unplug and plug the Access Points ethernet cables from the Switch ports and check if they get power back.

If that doesn’t work, we need to check the Switch port configuration and fix it. Please follow the process explained in the Lennar Knowledge Base guide below may help you get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Before you proceed with the above process, I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. If required reboot (unplug and plug from the power outlet) your Switch once after plugging it into the correct port.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Fri, 29 Dec 2023 21:01:45 GMT

Plugged the ISP where you said, still no change. Also, you cant tell in the picture but the system LED is FLASHING green, shouldnt that be solid?

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Fri, 29 Dec 2023 22:36:09 GMT

So, like I said I changed the ISP connection and no change. As I stated before I have also done the software recovery step as well as trying the system upgrades. I have tried the 08090k, and then tried the 08080f so I could upgrade to the 08095 by using console access, all attempts still result in the System LED flashing green and no connection or POE. The start of my post has the details of what the system is saying. Please advise

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Imran_ruckus — Mon, 01 Jan 2024 12:30:41 GMT

Hi @Spencer

Greetings!!!

Thank you for the response and the update.

Please unplug both the Software recovery cables from the RUCKUS ICX-7150-C12P Switch and follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Tue, 02 Jan 2024 16:57:16 GMT

Hello, I had already tried to locate the IP address following this process before and I did not see it, I am assuming it is not putting out a WiFi signal. However, I tried again as instructed since you told me that I had the cable from my service provider connected to the wrong port ( I am still not sure if you are right about that as I had it in the same port it had been connected to prior to the issue i am having now when everything was working correctly, but I changed it to the port you instructed me to anyway) I still do not see an IP address for my Ruckus. See below

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Imran_ruckus — Tue, 02 Jan 2024 17:15:06 GMT

Hi @Spencer

Greetings!!!

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Tue, 02 Jan 2024 17:49:34 GMT

I had already done all of this FYI by looking through the forum before I created my own support thread. However I just tried again.

When I console in it does not bring me to either of these Command lines

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

mine is blank, see below

However, if I hit the reset button with a paperclip and enter "b" when it gets to the boot monitor step I can get the boot command. This is where I attempted to perform the software recovery using instruction found in the forum which resulted in the dialogue that I had shown you in my very first post above after I completed all of the recovery steps.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Imran_ruckus — Tue, 02 Jan 2024 18:03:57 GMT

Hi @Spencer

Thank you for the information you shared.

Please try to password recovery as described below and try to get the console to the Switch once again.

Short Guide for Password Recovery:

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as a reference: https://www.youtube.com/watch?v=XJS28DWbHM4

1. Start a CLI session over the serial (console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the Fastron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

3-just write reset

OS>reset

4-While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this part, you have to press B before the counter ends

5-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

6-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

7-After the console prompt reappears, assign a new password.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

Now you could try using your new credentials to log in on Console. (If new credentials do not work, please wait for some time and try again later)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer — Tue, 02 Jan 2024 18:56:40 GMT

Steps 1 -3 above were not an option for me, like I said the first screen I come to when I enter via putty is blank, when I press crtl+y nothing happens. So I went to step 4, like I said i can get to ICX7650-Boot> prompt by hitting the reset button with a paperclip and entering "b" at the boot monitor. When I enter the no password command under boot and then enter boot the system just begins to reboot and below is the end result when it stops. Please look at what I am sending you for what is being displayed, does it provide any insight as to what is going on. From my reading it seems like something is missing because of the "empty config data" message at the end of the string. See below.

ff ff ff ff ff ff ff ff ff ff ff

00031f20: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

00031f40: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

00031f60: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

00031f80: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

00031fa0: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

Unable to handle kernel paging request at virtual address f0ca1000

pgd = d092c000

[f0ca1000] *pgd=86163811, *pte=00000000, *ppte=00000000

Internal error: Oops - BUG: 7 [#1] PREEMPT SMP ARM

Modules linked in:

CPU: 0 PID: 565 Comm: mount Not tainted 4.4.0 #0

Hardware name: BRCM XGS iProc

task: e51a3900 ti: d0918000 task.ti: d0918000

PC is at hex_dump_to_buffer+0x158/0x4d0

LR is at 0xd0919b9a

pc : [<c0225670>] lr : [<d0919b9a>] psr: 20000213

sp : d0919b00 ip : 00000034 fp : d0919b4c

r10: 00000020 r9 : c0432298 r8 : 00000020

r7 : f0ca0fff r6 : 00000010 r5 : 00000066 r4 : 00000083

r3 : 00000066 r2 : 00000030 r1 : 00000032 r0 : 00000031

Flags: nzCv IRQs on FIQs on Mode SVC_32 ISA ARM Segment none

Control: 12c5387d Table: 7192c059 DAC: 00000051

Process mount (pid: 565, stack limit = 0xd0918190)

Stack: (0xd0919b00 to 0xd091a000)

9b00: c0066134 c0065a4c 00000001 f0ca0ff0 00000061 00000000 00000020 00000020

9b20: d0919b74 00000020 00031fc0 0804e820 d0919b6d 00000002 f0ca0ff0 c051ca08

9b40: d0919c1c d0919b50 c0225a8c c0225524 d0919b6d 00000083 00000000 c05aec50

9b60: 00000000 c04d83f8 d0919bd4 d0666620 66662066 66206666 20666620 66662066

9b80: 66206666 20666620 66662066 66206666 20666620 66662066 66206666 20666620

9ba0: 66662066 66206666 20666620 66662066 66206666 20666620 66662066 66206666

9bc0: 20666620 66662066 66206666 00919bd8 c0066134 c0065a4c c04e9ac0 d0919c14

9be0: d0919c0c d0919bf0 c00a1064 c0066114 c01c96cc f0c6f030 08080800 e51f7000

9c00: f0c6f000 000000e4 c042963c c042a148 d0919c94 d0919c20 c01ca444 c02259f4

9c20: 00000001 f0c6f030 08080800 00000000 00000041 20103532 2836352c 20646174

9c40: 612c2031 30363231 39342900 c0065a4c c04e5754 d0919c8c d0919c84 d0919c68

9c60: c00a1064 c0066114 c05b55a6 ffffffea 000cc000 e51f7000 f0c6f000 000000e4

9c80: c042963c c042a148 d0919ccc d0919c98 c01a8224 c01c9ad4 c042963c 000000e4

9ca0: 000cc000 c042a148 f0c6f000 e51f7000 000000e4 000000e4 00032000 f0c6f000

9cc0: d0919cfc d0919cd0 c01af8e4 c01a8070 00000000 00000001 000cc000 000cc000

9ce0: d0919d4c 000cc000 d0b6fdc0 e51f7000 d0919d4c d0919d00 c01c1f80 c01af820

9d00: 000cc000 00000000 d0b6b748 00000200 00000001 f0ba3000 00000000 fffffffd

9d20: d0919d4c 00000000 000158db 000000e4 d0b6b748 d0a80d80 e51f7000 d0b6b748

9d40: d0919e2c d0919d50 c01b11f0 c01c1a14 00000002 00000001 00000000 000158db

9d60: 00000000 d0919dc8 00000000 00000000 00000000 01524c00 e51f793c e51f7a2c

9d80: d0a80d00 e51f7a2c d0919dfc f0da1000 e51f7a34 d0919da0 00000000 00000000

9da0: 00000000 000156df c05b6ed0 00000000 d0b6b740 d0919df8 0000006a d0919dc8

9dc0: 000000e3 e51f7000 00000000 00000018 31181006 d0919de0 c01bd670 c01a7da8

9de0: 0000000d 00000001 00001000 00000002 00000002 000fe000 f0da100c 00000004

9e00: 000fdf10 e51f7000 e51f7000 00000000 000fdf10 e534d800 e51f7008 00000000

9e20: d0919ec4 d0919e30 c01a5adc c01b042c e51f78a4 d0919e40 c00b8170 c040f4ec

9e40: d0919e64 d0919e50 c00d23e0 d0919e64 c05b6ea8 00000004 80000213 00009d00

9e60: 00000000 000fe000 00000000 01cc6000 00000000 01760e00 e53016c0 e51f78e8

9e80: e51f7250 c058c1e0 e51f7000 e534ee80 d0919eac e534ea45 c00b8204 e53016c0

9ea0: e534ea40 00008010 00000000 c05950cc c0590e9c c05950cc d0919edc d0919ec8

9ec0: c00d9bdc c01a4958 00000000 e53016c0 d0919f04 d0919ee0 c00f1bf4 c00d9bd4

9ee0: 00000000 00000000 00000020 00008010 e534ea40 e534e180 d0919f6c d0919f08

9f00: c00f4cc4 c00f1bb0 00000000 e534ea40 0000000c 00000000 0000000c c00b43b0

9f20: 0000000c 00001000 e5019010 e4c054c8 d0919f5c d0919f40 c00b4420 c00b4338

9f40: bea21f10 e534e180 e534ea40 00000000 00008010 bea21f1c d0918000 00000000

9f60: d0919fa4 d0919f70 c00f5acc c00f4b28 00000000 d0919f80 c00c46c0 00000000

9f80: b6e61000 00000000 00000000 000000d8 00000015 c000a664 00000000 d0919fa8

9fa0: c000a4a0 c00f5a5c 00000000 00000000 bea21f10 bea21f1c bea21f02 00008010

9fc0: 00000000 00000000 000000d8 00000015 00000000 00000000 b6f0d000 00000000

9fe0: b6e11071 bea21a18 00051149 b6e11078 80000230 bea21f10 495c6094 077fa3cd