topic Ruckus switch ICX 7150-c12p is not powering on in RUCKUS Support for Lennar Homes

Ruckus switch ICX 7150-c12p is not powering on

nnayagam — Tue, 02 Jan 2024 15:58:09 GMT

Hello Team, Hope you are doing well. I have Ruckus switch ICX 7150-c12p in the home and all in sudden it stopped working. I tried to debug on my own using the steps provided in the other cases but even reset is not working. I can see Orange lights coming up for a second when I power on then nothing. Looking for your help. Now, all the IoTs connected to the AP is down.

I tried the below steps

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Re: Ruckus switch ICX 7150-c12p is not powering on

nnayagam — Tue, 02 Jan 2024 16:00:13 GMT

Re: Ruckus switch ICX 7150-c12p is not powering on

Imran_ruckus — Tue, 02 Jan 2024 16:06:16 GMT

Hi @nnayagam

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus switch ICX 7150-c12p is not powering on

nnayagam — Tue, 02 Jan 2024 16:16:46 GMT

Thank you for the quick reply. Please the see the short video (link to Google drive is below). As I mentioned, the lights blinks for a second then nothing. Looking for your support in resolving this

https://drive.google.com/file/d/1Wz6pnkQaNi8U_mSyUsVywftdcm4ouASv/view?usp=drive_link

Re: Ruckus switch ICX 7150-c12p is not powering on

nnayagam — Tue, 02 Jan 2024 16:21:31 GMT

Also uploaded the same video to your drive

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Re: Ruckus switch ICX 7150-c12p is not powering on

Imran_ruckus — Tue, 02 Jan 2024 17:12:44 GMT

Hi @nnayagam

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.