topic Re: Authentication issue in RUCKUS Support for Lennar Homes

Authentication issue

jimmyvu324 — Mon, 01 Jan 2024 19:04:15 GMT

Need the username and password to login to ICX07150 console. (Lennar New Home)

my email is jimmyvu324@gmail.com

Re: Authentication issue

Imran_ruckus — Mon, 01 Jan 2024 19:15:25 GMT

Hi @jimmyvu324

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to log into the RUCKUS ICX-7150-C12P Switch console.

Could you please try to log into the Switch using the default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Authentication issue

jimmyvu324 — Mon, 01 Jan 2024 19:30:43 GMT

Thank you. The first combination worked. Do you have the firmware upgrade manual and what is the latest firmware for ICX-7150-C12P ?

Re: Authentication issue

Imran_ruckus — Mon, 01 Jan 2024 19:37:59 GMT

Hi @jimmyvu324

Thank you for the response and the update.

Please let me know your current Switch version, to assist you on this further.

Please share the output of the below commands to confirm the same.

enable

show version

show flash

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Authentication issue

jimmyvu324 — Mon, 01 Jan 2024 19:43:37 GMT

Please see above

Re: Authentication issue

Imran_ruckus — Mon, 01 Jan 2024 19:58:09 GMT

Hi @jimmyvu324

Thank you for the response and the information you shared.

I see your Switch is on an UFI version already there not be much issues with this version. (Highlighted in the below screenshot)

However, there might be some issues with the Internet connectivity on your Switch. Because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI/Console to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

If you continue to have some issues, please let me know to assist you further.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers Accepted solutions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Authentication issue

jimmyvu324 — Mon, 01 Jan 2024 20:26:55 GMT

Thank you Imran. I think the device switches to Routing Code during the power surge last night. I had internet connectivity issue since last night. Now i see both flash (primary and secondary) running on Switching Code. Another question, does ICX-7150 recommended to use with any UPS power backup device such CyberPower ? Because when i try to use it with the UPSand ICX-7150 device had a strange sound.

Thank you

Re: Authentication issue

Imran_ruckus — Mon, 01 Jan 2024 20:40:08 GMT

Hi @jimmyvu324

Thank you for the response and the update.

There should not be the same issue again since it boots on the other partition after a power outage/spike and both of your Switch partitions now have the SPS code file on them.

However. Yes, it is always recommended and the best option to use a good vendor's UPS to prevent such issues or other issues such as flash corruption.

Please let me know if you have any queries in this regard.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers Accepted solutions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.