topic Re: R510 not turning on in RUCKUS Support for Lennar Homes

R510 not turning on

Manny — Fri, 22 Dec 2023 14:04:17 GMT

2018 Lennar home, with ruckus switch/ r510 AP. All of a sudden all lights are off and I am unable to reach the access point settings when connected to ethernet. No lights come on at Ruckus, Wifi connection perfectly fine, no problem. Any ideas what's wrong?Internet is working fine on ethe...

Re: R510 not turning on

Imran_ruckus — Fri, 22 Dec 2023 14:08:52 GMT

Hi @Manny

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-R510-AP-not-connectinf-to-router/m-p/73503#M15623

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not turning on

Manny — Wed, 27 Dec 2023 19:39:22 GMT

Hi Imran,

I just found out that the Ruckus Power Box in the main panel is defective and the light do not come on any longer. I just found out that a neighbor of mine had one year ago the same issue. Ruckus shipped him a new Ruckus Power Box and everything was back working.

I am asking you kindly to send me a Ruckus Replacement Power Box, see picture!

Re: R510 not turning on

Imran_ruckus — Wed, 27 Dec 2023 19:58:41 GMT

Hi @Manny

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not turning on

Manny — Thu, 28 Dec 2023 18:20:39 GMT

Could you please send me the link again in order to upload video, see attched pictures I took yesterday. I am requesting a replacement for the Ruckus box in my panel.

Re: R510 not turning on

Manny — Thu, 28 Dec 2023 18:22:15 GMT

Here additional pictures

Re: R510 not turning on

Imran_ruckus — Thu, 28 Dec 2023 18:38:59 GMT

Hi @Manny

Thank you for the response and the update.

Please remove the Switch from the cabin and upload a VIDEO as described in my previous post.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not turning on

Manny — Thu, 28 Dec 2023 19:58:53 GMT

Imran, could you please resend the link where I can upload the video I took.

Thanks!

The unit does not work, trust me!

Re: R510 not turning on

Imran_ruckus — Thu, 28 Dec 2023 20:14:54 GMT

Hi @Manny

Thank you for the response.

Apologies for the inconvenience. As a part of our process we need a video.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not turning on

Manny — Thu, 28 Dec 2023 20:37:17 GMT

I just shared the video with you.

Re: R510 not turning on

Imran_ruckus — Thu, 28 Dec 2023 20:57:49 GMT

Hi @Manny

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as an Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 not turning on

Manny — Thu, 28 Dec 2023 22:58:30 GMT

Hi Imran,

I created the RMA and the case # is 01613756. When can i expect to receive a replacement unit?

Re: R510 not turning on

Imran_ruckus — Fri, 29 Dec 2023 12:13:15 GMT

Hi @Manny

Greetings!!!

Thank you for the repsonse.

You will get an update. If you have any queries regarding RMA please reach out on the same chat link.

Thank you again.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as an Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.