topic Re: ICX 7150-C12P amber lights flash once and then nothing in RUCKUS Support for Lennar Homes

ICX 7150-C12P amber lights flash once and then nothing

jvillanueva — Sat, 23 Dec 2023 22:29:40 GMT

Ruckus ICX 7150-C12P all lights flash amber once and then turn off when connected to any power outlet. I have moved the device to several different outlets and all do the same thing. I found similar posts and tried many times but it always flashes amber once, then everything turns off. There are no power surge or internet connection issues, just that the device does not power on.

Any assistance is appreciated.

Re: ICX 7150-C12P amber lights flash once and then nothing

Imran_ruckus — Mon, 25 Dec 2023 15:01:03 GMT

Hi @jvillanueva

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering on.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P amber lights flash once and then nothing

jvillanueva — Thu, 28 Dec 2023 00:55:41 GMT

Hi @Imran_ruckus,

I've uploaded a video and pictures demonstrating the issue to the link you provided. Please let me know if there is anything else required.

Re: ICX 7150-C12P amber lights flash once and then nothing

Imran_ruckus — Thu, 28 Dec 2023 12:41:30 GMT

Hi @jvillanueva

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.