topic Re: R510 is defective after power cycle in RUCKUS Support for Lennar Homes

R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 14:07:00 GMT

Ive tried restoring the bak file and it wont do anything. The AP is connected to a router and it is unable to get an internet connection. Unit seems defective and shows up as lifetime warranty on the site.

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 14:23:25 GMT

Hi @thejammer

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your RUCKUS Access Points is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 14:31:57 GMT

1. Yes it worked but recently it started having odd issues. No there was power outage, i simply did a reboot because of performance issues.

2. Power is flashing, ctl/2.4g and 5g are all solid green.

3. Internet is working fine when connecting directly to modem

4. Single access point

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 14:32:47 GMT

It wont let me upload a pic even when logged in

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 14:38:03 GMT

Hi @thejammer

Thank you for the response and the information.

It should allow to upload the Pictures when logged in. If still its not allowing you upload the pictures, please use the below link to upload them.

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 14:45:32 GMT

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 15:02:03 GMT

Hi @thejammer

Thank you for the response.

Please share a Picture of the RUCKUS ICX-7150-C12P Switch showing its light status and cable connections to all the ports (Refer to the below screenshot.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 15:02:48 GMT

I dont have this specific switch

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 15:17:54 GMT

Hi @thejammer

Thank you for the response.

Have you connected the RUCKUS Access Point directly to the Internet Service Provider's (ISP) Router?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 15:21:43 GMT

Yes, tried that as well. Same outcome

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 15:24:01 GMT

Hi @thejammer

Please confirm how it was connected when it worked before?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 15:27:06 GMT

Port 1 to my switch, switch to modem

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 15:38:02 GMT

Hi @thejammer

Thank you for the response and the information.

As you mentioned previously the PWR light is flashing, meaning the AP is working normally. However, it's not getting an IP address assigned to it by your ISP Router. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

We suggest factory resetting the AP. Please follow the below process to factory reset your APs to configure it with a new Wi-Fi Network/SSID.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 17:40:42 GMT

Resetted and followed the instructions and it keeps on showing the configure.me SSID and it wont broadcast the new SSID i inputted in the app config

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 18:16:02 GMT

Hi @thejammer

Thank you for the response and the update.

Please connect the Access Point to an external power 12 VDC adapter and reset it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device. Please connect to external power adapter and reset it once again.

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 18:22:34 GMT

HI @thejammer

Please make sure to reset the Access Point using a web browser as explained in the video shared previously.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 18:53:00 GMT

If i let my router do the dhcp, what ip address and gateway do i need to put under wan ip address? Im tempted to think there is a config issue

Re: R510 is defective after power cycle

thejammer — Wed, 27 Dec 2023 20:23:42 GMT

This is starting to get ridiculous, ive spent over a day to get this working to not avail. This unit is obviously defective and needs to be replaced. Please transfer me to level 2 and lets stop wasting time

Re: R510 is defective after power cycle

Imran_ruckus — Wed, 27 Dec 2023 20:28:59 GMT

Hi @thejammer

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note this forum is on a best-effort basis.

There is no need to configure anything if you have reset the AP as described previously.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-for-r510

Once you upgrade your ALL Access Points, please check the Wi-Fi internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 is defective after power cycle

Imran_ruckus — Fri, 29 Dec 2023 18:41:33 GMT

Hi @thejammer
Greetings!!!

Could you please update on the status to proceed further.

Thank you for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.