topic Re: Recent power outage in RUCKUS Support for Lennar Homes

Recent power outage

officerK — Tue, 26 Dec 2023 21:00:19 GMT

This is my 2nd time where this has occurred. The first time ruckus replaced the switch. The second time support was able to remotely fix the issue. This time, I have followed this guide: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

It did not work. I have used the correct cable, USB-A (laptop) to USB-C (switch). When I ping, it is not alive. I cannot proceed further. I researched and found this https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12-Failed-to-Ping/td-p/44162. It did not help at all.

Re: Recent power outage

Imran_ruckus — Tue, 26 Dec 2023 21:05:43 GMT

Hi @officerK

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to software recover the RUCKUS ICX-7150-C12P Switch with ‘ping not alive’ error.

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

If you get the same error even after connecting both cables, please follow the below ‘Lennar Knowledge Base’ self-help guide which may help you get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Recent power outage

officerK — Wed, 27 Dec 2023 03:46:51 GMT

Okay that was my issue. So now, what do I need to do to update to the latest firmware? Is it recommended?

Re: Recent power outage

Imran_ruckus — Wed, 27 Dec 2023 13:35:19 GMT

Hi @officerK

Greetings!!!

Thank you for the response and the update.

As you have software recovered with the 8095k version should be good for Switch for now.

We may need to check your Access Point's current version to assist you with an upgrade if they are on older version.

Do you have access to the Unleashed system? If yes, please share the screenshot showing the below information.

Please share the above information and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.