topic Re: ICX 7150-C12P will not stay on -blinks green then powers off in RUCKUS Support for Lennar Homes

ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Wed, 20 Dec 2023 03:16:45 GMT

I have a Lennar smart home built in 2018. My ICX 7150-C12P will not stay powered on. When I unplug it in the green light blinks once then it immediately powers off. It will not stay on. I have read all of the troubleshooting posts but nothing has resolved my issue. I was told that I need to request an RMA. Please advise how I should proceed. Thank you.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Tue, 26 Dec 2023 14:59:57 GMT

Hello! I still need assistance regarding my ICX 7150-C12P.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Chandini — Tue, 26 Dec 2023 15:14:05 GMT

Hi Caryn740

Thank you for reaching us

Could you please help us with picture of front panel of the switch when powered on ?
Is the switch continuously rebooting or after sometime is it going to a mode where it is dead and unable to power on ?
Could you please help us with front panel picture of the AP ?

Please run through the below link which will help you connect to the switch using console cable.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have console access to the switch try the below steps

Reboot the switch and press "b" continuously
Check if the switch is going to boot OS mode which will look like "7150ICX_boot>"
Then run "boot_secondary" and check if you can boot from secondary image.

Check if using above method the switch will boot up or does it still show same behavior

Thanks

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Imran_ruckus — Tue, 26 Dec 2023 15:34:42 GMT

Hi @Caryn740

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Thu, 04 Jan 2024 02:41:06 GMT

Hello,

The unit does not hold power long enough to reboot it. As soon as I plug it in, the green light blinks once then the unit turns off. No power at all.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Thu, 04 Jan 2024 02:44:44 GMT

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Imran_ruckus — Thu, 04 Jan 2024 13:40:36 GMT

Hi @Caryn740

Greetings!!!

Thank you for the response and the information you shared.

Please unplug all the cables connected to the Switch. Plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Mon, 15 Jan 2024 22:11:14 GMT

Hello, I am having difficulty uploading my videos and pics. Can you provide inst on how to use the link?

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Mon, 15 Jan 2024 22:19:07 GMT

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Imran_ruckus — Tue, 16 Jan 2024 13:06:18 GMT

Hi @Caryn740

Greetings!!!

Thank you for the response and the update.

Please drag and drop your Video file when you see the below drive screen.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Fri, 26 Jan 2024 02:09:36 GMT

Hello, I was finally able to upload the video to the Lennar shared drive. I had to use a desk top computer.

Thanks, Caryn

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Imran_ruckus — Fri, 26 Jan 2024 12:28:35 GMT

Hi @Caryn740

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P will not stay on -blinks green then powers off

Caryn740 — Sat, 03 Feb 2024 17:30:55 GMT

Hello,

I submitted the video as requested and received an email stating that my case is closed. Can you please provide some clarity on what is going on? This process has been so tedious and confusing.

Thank you.