topic Re: Limited/No internet since brief power outage in RUCKUS Support for Lennar Homes

Limited/No internet since brief power outage

bbradley01 — Sat, 13 May 2023 00:02:45 GMT

I have a Lennar home with a Ruckus ICX 7150-C12P Switch and 2 R510 aps.

A week ago we had a brief interruption in power (5-10 seconds). Since then, our wireless internet is barely working and most of the time is not working at all. I have looked through the forum and switched the boot sequence but that did not work. I hard reset the aps and switch, deleted and reinstalled the wifi networks through the unleashed app and still have not found a solution. In the unleashed app it shows the APs as connected and broadcasting wifi but the switch is 'disconnected'.

The internet is working perfectly fine through my internet provider.

Any ideas on how to fix this?

Thanks!

Re: Limited/No internet since brief power outage

Imran_ruckus — Mon, 15 May 2023 15:36:30 GMT

Hi @bbradley01

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a brief power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Mon, 15 May 2023 23:00:01 GMT

Thanks for trying to help. However, this method is not working. I have found the ip address and can even log into the switch by typing the ip address into my google chrome web browsing bar. However, I cannot access it through the "terminal" on my macbook. I get the error message:

*******:~ ******$ ssh admin@192.168.1.72

Unable to negotiate with 192.168.1.72 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

Re: Limited/No internet since brief power outage

bbradley01 — Mon, 15 May 2023 23:03:21 GMT

added screenshots to the original reply.

Re: Limited/No internet since brief power outage

Imran_ruckus — Tue, 16 May 2023 00:01:55 GMT

Hi @bbradley01

Thank you for the response and update.

Your both primary and secondary Switch partitions are running on SPS code, which is correct.

Please unplug and plug the ethernet cables of the Access Points from the Switch ports.

As your Switch is showing as pending/connecting it could be for multiple reasons, (Please refer to the below picture)

Please follow the below steps to get Switch in sync with Unleashed. We will delete the Switch from Unleased and Add it back.

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Access Points (unleashed):

On the Unleashed dashboard

1. Remove the existing Switch from the Unleashed (Please refer to the below picture):

2. Hit Add on that dashboard

3. Put the IP address of the ICX switch (ICX-7150-C12P) and Password (Same username and password you used for accessing the Switch from a Web browser).

4. Username and password for Switch authentication are the same as what you use to log in for Switch on a Web browser or CLI (Putty).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes, it should say connected.

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Tue, 16 May 2023 02:28:27 GMT

This did not work. When deleting and adding the switch I get the following prompts.

Then a second switch pops up that says "pending"

Then I delete the 2nd switch that popped up and am left with the "failed to ping" error that I had to begin with:

I have tried this process 2-3 times and get the same result each time.

Re: Limited/No internet since brief power outage

Imran_ruckus — Wed, 17 May 2023 15:37:19 GMT

Hi @bbradley01

Greetings!!!

Thank you for the response and update.

Apologies for the delayed response.

Could you please log in to the Switch on the Web and share a screenshot showing the below information?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Wed, 17 May 2023 21:58:10 GMT

Re: Limited/No internet since brief power outage

Imran_ruckus — Thu, 18 May 2023 00:04:53 GMT

Hi @bbradley01

Thank you for the response and information.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please follow the process as per the link shared below to bring your partition to the primary which is on SPS Code.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

Step-by-step screenshots below:

Above process should fix your issue.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Thu, 18 May 2023 01:19:36 GMT

This did not work. The only difference in the screenshots you sent me to what I saw was that on the 'Boot Sequence' page, I already had the primary flash as the first instruction (see screenshot) I deleted it and added it back per the instructions. However, this did not fix the problem.

When going back to the original screenshot you asked for, the running image is still "SPR08090d"

The internet is still not functioning...

Re: Limited/No internet since brief power outage

Imran_ruckus — Thu, 18 May 2023 15:23:28 GMT

Hi @bbradley01

Greetings!!!

Thank you for the update.

If you have an SPS image on your Switch’s primary partition, the process explained in my previous post should work.

Please follow the process once again and repeat the process. Also, there are step-by-step screenshots shared in the previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Thu, 18 May 2023 16:21:12 GMT

I have tried this process 5 times, I get the same result each time. It does not work.

Re: Limited/No internet since brief power outage

Imran_ruckus — Thu, 18 May 2023 17:39:58 GMT

Hi @bbradley01

Thank you for the update.

Did you reload/reboot the Switch after saving the boot image to primary, as shown in the below screenshot?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Thu, 18 May 2023 18:46:07 GMT

Yes, I rebooted it each time. I followed all the instructions exactly as given to me.

Re: Limited/No internet since brief power outage

Imran_ruckus — Thu, 18 May 2023 19:24:06 GMT

Hi @bbradley01

Thank you for the response.

If it is not getting fixed on the web GUI, please try to access your Switch via CLI (SSH or Telnet).

I would suggest using Windows Laptop/PC if you have one. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Thu, 18 May 2023 21:26:29 GMT

Re: Limited/No internet since brief power outage

Imran_ruckus — Thu, 18 May 2023 21:58:57 GMT

Hi @bbradley01

Thank you for the response and the information you shared.

As discussed earlier, this issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

After the above process, the issue should be fixed.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

bbradley01 — Fri, 19 May 2023 01:18:04 GMT

got it up and running. Thank you

Re: Limited/No internet since brief power outage

Imran_ruckus — Fri, 19 May 2023 15:09:19 GMT

Hi @bbradley01

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Limited/No internet since brief power outage

Binod — Sun, 24 Dec 2023 22:32:58 GMT

Hi, I have the same issue for a month. Network is connected but having very low internet speed, almost nothing. Could you guide use step by step process please? How to enter to this putty mode? Could you guide from beginning steps. Thanks you can send the steps to my libanbinod@gmail.com.