topic Re: Need help with icx 7150-c12p in RUCKUS Support for Lennar Homes

Need help with icx 7150-c12p

Gabinhox — Fri, 22 Dec 2023 03:02:05 GMT

hello, I recently purchased a lennar home with an ruckus system model icx 7150-c12p.

i can see the wifi signal, connect to it but i dont get any internet. I need help setting it up, so i can use it and be able to change the name and pw for the wifi

Re: Need help with icx 7150-c12p

Jayavidhya — Fri, 22 Dec 2023 13:03:49 GMT

Hi @Gabinhox

Greetings of the day,

Thanks for your detailed description,

To solve this issue please check whether all the devices are connected properly using the below link.

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need help with icx 7150-c12p

Gabinhox — Fri, 22 Dec 2023 21:54:44 GMT

hello there, thanks for the response, here are the pics of how everything is connected and light status.

Re: Need help with icx 7150-c12p

Gabinhox — Fri, 22 Dec 2023 22:01:01 GMT

i just did a test and it has a working internet connection. my following question is can i customize my wifi network ?

as of now it is named lennar and a bunch of numbers. and the pw is super hard to remember. can i customize it like i do with my router ?

thank you

Re: Need help with icx 7150-c12p

Gabinhox — Sun, 24 Dec 2023 15:39:33 GMT

Good morning, i was able to fin how to customize the network. the problem i am having now is that connection drops every 5 min. when its working its perfect, giving me super high speeds, but then it dies for like 10 min until it gets internet again. i know is not my ISP because i quickly connect to my router and it has internet. and never drops. i tried logging into the unleashed website to see if i could upgrade the firmware but it just stays frozen on the checking for upgrade tab.

is there anything i could do ? i work form home and cannot be having connection drops every 5-10 min. also when the connection drops all the lights are still green. same as the pictures i sent.

thanks

Re: Need help with icx 7150-c12p

Jayavidhya — Mon, 01 Jan 2024 12:22:00 GMT

Hi @Gabinhox

Thanks for your update,

And sorry for the late response,

As you have confirmed that the internet issue is stable while you are connecting to the ISP router, it looks like you switch(ICX7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

.After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community