topic Re: Mis aparatos se desconectan y reconectan solos in RUCKUS Support for Lennar Homes

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Wed, 13 Dec 2023 15:22:03 GMT

Buen día, si soy la propietaria de la vivienda de Lennar, disculpa tu me puedes guiar donde puedo ver los modelos y especificaciones que me estas pidiendo, porque solo veo una caja qie dice Ruckus que esta instalada en mi closet pero modelo y todo lo demás que me pides no se donde lo puedo ver, gracias

Re: Mis aparatos se desconectan y reconectan solos

syamantakomer — Wed, 13 Dec 2023 15:29:22 GMT

We have dedicated Community board supporting Lennar customers.

I am moving this to the correct product board and Lennar Community support team will help you.

Hi @Imran_ruckus,

FYI

Re: Mis aparatos se desconectan y reconectan solos

Imran_ruckus — Wed, 13 Dec 2023 15:43:12 GMT

Hi @rachelltinoco18

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 19:39:53 GMT

Hello, good morning for responding to me. At this moment I am going to send the photographs. I took them as best as I could because it is in the closet of my house and it is very uncomfortable to be able to take them.

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 19:51:27 GMT

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 19:58:17 GMT

If the problem started after a power outage, and if it was working well, it has been installed for 4 years and is failing until now

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 20:02:17 GMT

No me permite subir más fotografías

Re: Mis aparatos se desconectan y reconectan solos

Imran_ruckus — Thu, 21 Dec 2023 20:03:14 GMT

Hi @rachelltinoco18

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 20:25:51 GMT

Hello, I followed the link you sent me, I'm doing it from my cell phone but it doesn't let you do anything and also. I saw the video you sent me but I didn't understand it

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 20:28:12 GMT

This is something I don't think I can do. Is there a technician who can do this for me?

Re: Mis aparatos se desconectan y reconectan solos

Imran_ruckus — Thu, 21 Dec 2023 20:41:26 GMT

Hi @rachelltinoco18

Thank you for the response.

Apologies, we need a laptop to troubleshoot this.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only. This forum is on best effort basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

We request you follow the guide and proceed. Please share the screenshots of the errors (if any) or please let us know if you are stuck at any point of troubleshooting. We will help with it to proceed to resolve the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Mis aparatos se desconectan y reconectan solos

rachelltinoco18 — Thu, 21 Dec 2023 21:46:41 GMT

I understand but I don't have a laptop and I don't know what else I can do.

Re: Mis aparatos se desconectan y reconectan solos

Imran_ruckus — Fri, 22 Dec 2023 13:46:33 GMT

Hi @rachelltinoco18

Greetings!!!

Thank you for the response and the update.

Apologies, we must need a laptop/PC to troubleshoot this issue.

We recommend that you seek outside help or a technician for the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.