topic Re: ICX-7150-C12P: orange system light- won’t power access points in RUCKUS Support for Lennar Homes

ICX-7150-C12P: orange system light- won’t power access points

AM15 — Wed, 20 Dec 2023 18:57:45 GMT

I’m having a similar problem this post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-displays-orange-light-for-SYST-indicator/m-p/50305/page/2

When I got to the ping step in PuTTY it says “ARP Retry count exceeded; starting again; ping failed; host 192.068.0.2 is not alive“

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Wed, 20 Dec 2023 19:55:29 GMT

Hi @AM15

Greetings of the day,

For further troubleshooting steps please share the image of the switch and the access points as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know before performing software recovery process have tried factory resetting the switch or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Wed, 20 Dec 2023 21:40:19 GMT

Hi Jayavidhya-

I did try the factory reset, as you can see from the picture below, the lights are now flashing orange (but the power light is still solid green). Prior to the reset, the power light was solid green and the SYST light was solid orange.

Thanks!

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Thu, 21 Dec 2023 13:13:27 GMT

Hi @AM15

Thanks for your response,

Based on the images you have shared it seems like the ethernet cable coming from the router/access points has been wrongly connected to the switch.

Please make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle.

Also please check whether the cable is in good condition so that both ends and connectors look good.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Thu, 21 Dec 2023 15:59:45 GMT

Hello.

the Ethernet cord that goes to the access points is in the correct place, you can tell in the picture because it’s the blue one. The yellow one was going to my computer for troubleshooting. Everything is on the same position it has always been. Both ends of the cable look fine.

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Thu, 21 Dec 2023 16:36:33 GMT

Hi @AM15

Based on the case description it seems like your switch is stuck in boot mode. Also you are getting "ping failed" error while performing the software recovery process.

To solve this issue please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Thu, 21 Dec 2023 17:56:44 GMT

No luck. I still get “ARP Retry count exceeded; starting again ping failed; host 192.068.0.2 is not alive"

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Thu, 21 Dec 2023 18:24:24 GMT

Hi @AM15

Could you please make sure whether you have turned off the windows firewall as mentioned in the previous posts. If yes please share the screenshot of the image showing the windows firewall in OFF state.

Also please share the image of the switch again showing the console cable connections and the LED status.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Thu, 21 Dec 2023 19:16:37 GMT

Photos below:

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Thu, 21 Dec 2023 19:50:00 GMT

Hi @AM15

Please try to do the factory reset process again and check the LED status of the switch. If it doesn't work please try to unplug all the cables from the switch and connect the console cables between the switch and your computer by using the below guide.

How to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are done with the connection please try performing the software recovery process and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Fri, 22 Dec 2023 17:52:22 GMT

I tried this, but it still says "ICX7150-Boot>" instead of "switch" or "router" when I open a PuTTY session. Any ideas?

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Fri, 22 Dec 2023 18:12:07 GMT

Hi @AM15

Thanks for your response,

Now please try to enter the below commands in the ICX7150-boot> and check the results.

setenv ipaddr 192.168.0.3

setenv gatewayip 192.168.0.2

setenv netmask 255.255.255.0

setenv serverip 192.168.0.2

printenv

Or please follow the below link on how to perform the steps in detail and let us know the result.

How to perform a Software recovery on an ICX7150 switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

AM15 — Fri, 22 Dec 2023 19:31:38 GMT

It still gives me the same response. Picture below:

Re: ICX-7150-C12P: orange system light- won’t power access points

Jayavidhya — Fri, 22 Dec 2023 20:27:40 GMT

Hi @AM15

Thanks for your response,

Based on the troubleshooting done, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX-7150-C12P: orange system light- won’t power access points

DiazFranknel — Sun, 07 Jan 2024 00:33:28 GMT

I have the same error everytime like @AM15.

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

My firewall is off already. Closed Putty and did all the steps all over again and keep getting the "not alive" error

Re: ICX-7150-C12P: orange system light- won’t power access points

Imran_ruckus — Tue, 09 Jan 2024 15:49:01 GMT

Hi @DiazFranknel

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @AM15 which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.