topic Re: Ruckus sistem.not working in RUCKUS Support for Lennar Homes

Ruckus sistem.not working

dmaestracci — Mon, 11 Dec 2023 17:26:40 GMT

It is frustrating and exhausting to try to solve problems through a forum. can someone call me? or can I call someone? I need to talk about the problem in real time and solve it.

Re: Ruckus sistem.not working

Jayavidhya — Mon, 11 Dec 2023 17:53:40 GMT

Hi @dmaestracci

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please follow the same thread to post your issues and you don't need to open a new case. Also for further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

R510 LED lights

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Before uploading images please login to your RUCKUS account. Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus sistem.not working

dlkoons — Sat, 16 Dec 2023 19:37:42 GMT

Is there anyone we can talk with? or pay to talk? or outside consultant? I don't know if I should buy a new switch or just give up!

Re: Ruckus sistem.not working

Imran_ruckus — Mon, 18 Dec 2023 13:44:35 GMT

Hi @dlkoons

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Apologies for the inconvenience caused.

Please do no worry, we will assist you to get the issue resolved.

As this post is raised by @dmaestracci please raise your own new post to avoid confusion and assist you further.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus sistem.not working

MarkHenry — Wed, 20 Dec 2023 17:20:22 GMT

Are there consultants or experts available for hire? Unsure about purchasing a new switch or abandoning the idea entirely.

Re: Ruckus sistem.not working

Imran_ruckus — Wed, 20 Dec 2023 18:20:38 GMT

Hi @MarkHenry

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

We suggest you raising a new post so that we can assist you getting your RUCKUS device issues resolved.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.