topic Re: Icx 7150-c12p syst orange in RUCKUS Support for Lennar Homes

Icx 7150-c12p syst orange

faddymak — Tue, 19 Dec 2023 00:00:47 GMT

Performed reset but all lights still flashing Amber!!

Re: Icx 7150-c12p syst orange

Imran_ruckus — Tue, 19 Dec 2023 14:04:10 GMT

Hi @faddymak
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Tue, 19 Dec 2023 18:56:44 GMT

Yes it is

after power outage I got the orange light on syst. I looked at the other posts and tried to follow the instructions but it didn’t work and it is complicated, after trying to disconnect power and connect it again few times, nothing happened, I did hard reset until all blinking orange but couldn’t get anything else to work.
please call me if possible 813-679-5162

Re: Icx 7150-c12p syst orange

Imran_ruckus — Tue, 19 Dec 2023 19:08:11 GMT

Hi @faddymak

Thank you for the detailed information you shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please do not worry I will assist on this to get it resolved.

As you mentioned there is an orange light on SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below in the VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Wed, 20 Dec 2023 12:22:31 GMT

I started through the steps but the drivers download link doesn’t have the boot folder to get the needed file.
also the whole process seem very complicated.
any suggestions ?
Can you do a remote session or phone for a fee ?

Re: Icx 7150-c12p syst orange

Imran_ruckus — Wed, 20 Dec 2023 14:05:44 GMT

Hi @faddymak

Greetings!!!
Thank you for the response and the update.

Apologies, we do not have remote session support as mentioned previously.

Please use the below link to download the files.

https://support.ruckuswireless.com/software?query=8.0.90k

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 01:06:37 GMT

The boot folder and file is not present in the previous link

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 03:34:50 GMT

The link didn’t have the same subfolders and files as in the link that explains the steps. Missing the boot folder and image file with the exact name

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 03:47:23 GMT

Also I couldn’t file which com is the switch connected to

here’s the picture form device manager

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 03:49:22 GMT

Where is the com # ?

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 13:05:48 GMT

Issues I am stock at ;

1- link doesn’t have the boot folder to get the correct file

2- can’t find the com#

3- should the switch be in boot mode or reset mode when connecting it to computer

Re: Icx 7150-c12p syst orange

Imran_ruckus — Thu, 21 Dec 2023 13:13:20 GMT

Hi @faddymak

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing software recovery cable connections between the Switch and the laptop?

And do you see 'boot>' or 'switch#' prompt?

Please check and help me with the above queries.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 13:20:30 GMT

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 13:21:46 GMT

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 13:22:48 GMT

Re: Icx 7150-c12p syst orange

Imran_ruckus — Thu, 21 Dec 2023 13:37:15 GMT

Hi @faddymak

Thank you for the response and the information.

Could you please download the zip drivers from the file below & "extract all". Once it's extracted, run the file, driver should be installed. Once installed unplug and plug cables and check.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please confirm if you see 'boot>' or 'switch#' prompt on CLI?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 14:00:27 GMT

Reached the prompt screen

ping failed

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 14:00:53 GMT

Re: Icx 7150-c12p syst orange

Imran_ruckus — Thu, 21 Dec 2023 14:04:08 GMT

Hi @faddymak

Thank you for the response and the update.

Please follow the below RUCKUS Lennar self help guide which will help you get this 'not alive' error resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150-c12p syst orange

faddymak — Thu, 21 Dec 2023 14:17:34 GMT

I don’t believe The files downloaded are correct