topic Re: Ruckus WAP no longer working in RUCKUS Support for Lennar Homes

Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 15:16:54 GMT

Yesterday my power went out for approximately 10 seconds. A couple of hours later all of a sudden my wifi stopped working. I have reset my modem, my router, and my ruckus device at least 5 times total. My process has been this:

Unplug Ruckus device...
Unplug router...
Unplug modem...
Wait 5 minutes...
Plug in modem...
Wait 5 minutes...
Plug in router...
Wait 5 minutes...
Plug in Ruckus device...
Wait 10 minutes...
Attempt to connect to the wifi...

Once connected, I am UNABLE to navigate to websites or anything. Randomly I will have brief moments of connectivity, in which a website will load, etc., but aside from that the wifi does NOT work. This has never happened before. I've had similar issues where I've needed to reset the Ruckus device, or follow a similar process as I outlined above, but never has it not worked after power cycling the whole system before. Also, for what it's worth, the wifi connections that are coming DIRECTLY from my router (bypassing Ruckus device) work just fine. So the issue is with the Ruckus device.

Please help, ASAP! I work from home, so I NEED wifi in order to work.

Re: Ruckus WAP no longer working

Jayavidhya — Mon, 18 Dec 2023 15:40:07 GMT

Hi @ryanchapman

Greetings of the day,

Thanks for your detailed description,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 16:41:21 GMT

Re: Ruckus WAP no longer working

Jayavidhya — Mon, 18 Dec 2023 17:31:40 GMT

Hi @ryanchapman

Thanks for your response,

To solve this issue we need to check the configurations of the switch. As the Switch has steady green on the SYST and PWR we request you to take Console access to the switch in order to verify the configuartion.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 19:50:29 GMT

Please call me and walk through this. these instructions are not clear. (919) 698-2849

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 20:30:35 GMT

Okay this is officially pissing me off. I followed the instructions. there is nowhere on the console or in the IP scan results that shows "ICX-7150-C12P". I used Putty to SSH into my Ruckus device and the commands you sent are not valid.

I do not want to do this. I have better things to do, like work. Someone needs to come out here and help me with this. The instructions you sent me are bull**bleep**. I am a software engineer and the instructions are STILL not clear. I need this resolved NOW!

Re: Ruckus WAP no longer working

Jayavidhya — Mon, 18 Dec 2023 20:51:50 GMT

Hi @ryanchapman

Thanks for your response,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

To solve this issue please share the screenshot of the image while scanning the IP addresses of the devices.

Also if remotely accessing the switch doesn't work please try access the switch via the console access and let us know the result.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 21:20:18 GMT

Here is a screenshot of all the IP Addresses that showed up in the IP scan.

Re: Ruckus WAP no longer working

Jayavidhya — Mon, 18 Dec 2023 21:27:09 GMT

Hi @ryanchapman

Thanks for your response,

To view the correct IP address of the switch we need to check the IP list of the devices. Also the image you have shared was not clear so please share the clear image showing the IP addresses of the devices.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 21:31:58 GMT

I don’t understand how the picture is not clear. It is extremely clear to me. Here are all the IP addresses from the scan.

Re: Ruckus WAP no longer working

ryanchapman — Mon, 18 Dec 2023 22:31:36 GMT

?????????

Re: Ruckus WAP no longer working

Jayavidhya — Tue, 19 Dec 2023 12:44:40 GMT

Hi @ryanchapman

Thanks for your response,

From the above image you have shared it seems like you are using command line interface of unleased and not a switch.

The above commands I have shared are meant to be executed on the switch command line interface.

To find the correct IP address of the switch I have asked you to share the image of the IP scanner listing all the IP address of the devices. But the image doesn't seem to be clear.

If you have problem in accessing the switch via IP address of the switch please try to access the switch through console connection using the below link.

How to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus WAP no longer working

ryanchapman — Tue, 19 Dec 2023 13:48:47 GMT

I got the IP of the switch. was able to find it last night. However, I do not know the username/password in order to log in on the browser or PuTTy. I tried all of the recommended "common" ones in the link. None of them worked. How can I figure out the username/password?

Re: Ruckus WAP no longer working

Jayavidhya — Tue, 19 Dec 2023 14:21:44 GMT

Hi @ryanchapman

Thanks for your response,

To login to the switch and putty here I share few usernames and passwords ( This is key sensitive so please include capital letters )

Username: admin password: Ruckus!

Username: admin password: Ruckus1

Username: admin password: Lennar

Username: super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community