topic Re: Ruckus - ICX Switch is Pending to join, no internet. in RUCKUS Support for Lennar Homes

Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 05:59:27 GMT

Ruckus APs are connected, but no internet. ISP wireless have been tested and is working fine. ICX Switch i sin Disconnected status, with status 'ICX Switch is Pending to join' with no IP.

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 14:45:30 GMT

Hi @jags
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 14:59:26 GMT

Hi Imran, Yes, this is Lennar Home setup.

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 15:01:50 GMT

Hi @jags

Thank you for the response and the confirmation.

Could you please share a screenshot showing the 'Switch Disconnected' state?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 15:05:52 GMT

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 15:06:45 GMT

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 15:11:42 GMT

Hi @jags

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 15:28:18 GMT

Working on it, I'll share the result soon. Thanks.

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 15:37:12 GMT

Hi @jags

Thank you for the update.

Sure, please let me know if you stuck at any step or need any assistance.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 15:59:17 GMT

I am getting error in commands show version, show flash .

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 16:09:35 GMT

if show sysinfo will help

ruckus# show sysinfo
System Overview:
Name= jags-rks
IP Address= 192.168.1.100
MAC Address= 80:03:84:01:dd:60
Uptime= 10h 35m
Model= R510
Serial Number= 362072007885
Version= 200.14.6.1 build 203

Devices Overview:
Number of APs= 2
Number of Client Devices= 29
Number of Rogue Devices= 52

Usage Summary:
Usage of 1 hr:
Max. Concurrent Users= 29
Bytes Transmitted= 19.33M
Number of Rogue Devices= 52
Usage of 24 hr:
Max. Concurrent Users= 29
Bytes Transmitted= 45.09M
Number of Rogue Devices= 52

Memory Utilization:
Used Bytes= 212324(kB)
Used Percentage= 44%
Free Bytes= 279760(kB)
Free Percentage= 56%

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 16:45:00 GMT

Hi @jags

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

You are logged into the Unleashed CLI as you see ruckus# prompt and it is not of the ICX-7150-C12P Switch.

If you can access the RUCKUS ICX-7150-C12P Switch Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 16:57:47 GMT

I see 2 IPs in my scan for Ruckus Wireless...

One (192.168.1.100) taking me to rukus# prompt and other one 192.168.1.92 takign me to ruckus cli prompt. I dont see other IP for switch.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 17:01:36 GMT

These IPs in browser taking me to unleashed dashboard

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 17:02:39 GMT

Hi @jags

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 17:32:11 GMT

No admin/super credentials are working. Getting login failure.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 18:21:10 GMT

Can I get quicker help on this car it’s impacting my work 😞

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 18:37:46 GMT

Hi @jags

Thank you for the response and the information you shared.

Could you please try to log in to the Switch using the default credentials mentioned below?

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations below as well.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus - ICX Switch is Pending to join, no internet.

jags — Mon, 18 Dec 2023 18:40:18 GMT

I tried all combinations, it’s saying login failed.

Re: Ruckus - ICX Switch is Pending to join, no internet.

Imran_ruckus — Mon, 18 Dec 2023 18:45:02 GMT

Hi @jags

Thank you for the response and the update.

If any of the credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.