topic Internet is down and new webpage doesnt open quickly in RUCKUS Support for Lennar Homes

Internet is down and new webpage doesnt open quickly

piyush2212 — Mon, 18 Dec 2023 20:23:58 GMT

My ruckus has been working fine until now, however suddenly since last few days it has stopped working altogether and its not broadcasting any interent. I can see the wifi name and i can connect to it but it doesnt have any internet. I tried power recycling it, i had no luck. I know its not an internet issue from internet provider because other wifi router from other company is perfectly fine .... Can you help providing guideline on T/S and fix.... None of the admin and passwords also do not work when i try to access it via putty

Re: Internet is down and new webpage doesnt open quickly

Imran_ruckus — Mon, 18 Dec 2023 21:32:29 GMT

Hi @piyush2212

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is down and new webpage doesnt open quickly

piyush2212 — Tue, 19 Dec 2023 19:25:25 GMT

Hi Imran,

Please see the pictures below. We have two access points. Please let me know if anything in additional is needed. thanks. 2nd floor

main console - closet room

white cable is the one that is bringing in internet from other working router.

Re: Internet is down and new webpage doesnt open quickly

Imran_ruckus — Tue, 19 Dec 2023 19:38:38 GMT

Hi @piyush2212

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the WHITE ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as highlighted in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try to connect to the Internet via Access Points. If required please reboot (unplug and plug from the power outlet) the ISP Router and the RUCKUS ICX-7150-C12P Switch once.

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is down and new webpage doesnt open quickly

piyush2212 — Tue, 19 Dec 2023 19:57:46 GMT

I tried that and did reboot for the switch. Same issue is seen. Websites gets stuck and doesnt load.

Re: Internet is down and new webpage doesnt open quickly

Imran_ruckus — Tue, 19 Dec 2023 20:11:03 GMT

Hi @piyush2212

Thank you for the response and the update.

We may need to check some configurations on the Switch. Please follow the below steps and help me with the queries.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is down and new webpage doesnt open quickly

piyush2212 — Tue, 19 Dec 2023 20:26:04 GMT

Got stuck at step 2. Mobaxterm doesnt connect. It says access denied. username and password doesnt work as it was provided to me on the sticker. (also why am I not able to attach images anymore ? - it asks image source, description, etc. )

Re: Internet is down and new webpage doesnt open quickly

piyush2212 — Tue, 19 Dec 2023 20:27:01 GMT

Never mind. i wasnt logged in. But here is the image.

Re: Internet is down and new webpage doesnt open quickly

Imran_ruckus — Tue, 19 Dec 2023 20:38:32 GMT

Hi @piyush2212

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is down and new webpage doesnt open quickly

piyush2212 — Tue, 19 Dec 2023 21:57:36 GMT

Here are the screenshots for the questions that you asked.

Can you guide with next steps

Thanks

Re: Internet is down and new webpage doesnt open quickly

Imran_ruckus — Wed, 20 Dec 2023 13:22:27 GMT

Hi @piyush2212

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Did I answer your query? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.