topic Re: Third incident- Ruckus router hung! in RUCKUS Support for Lennar Homes

Third incident- Ruckus router hung!

Karupasu — Mon, 18 Dec 2023 19:45:06 GMT

After two times of what I thought was a successful firmware update the router is hung again! Please see earlier posts for model info. Need help to upgrade firmware yet another time through USB. Or need help replacing the router!

Re: Third incident- Ruckus router hung!

Karupasu — Mon, 18 Dec 2023 19:46:06 GMT

This is an emergency as the Ring security system is out of commission due to Ruckus router issue.

Re: Third incident- Ruckus router hung!

Karupasu — Mon, 18 Dec 2023 19:46:53 GMT

Re: Third incident- Ruckus router hung!

Imran_ruckus — Mon, 18 Dec 2023 20:16:01 GMT

Hi @Karupasu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

You already tried resetting using a paper clip which is not resolving the issue permanently. At this point, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and needs to re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Third incident- Ruckus router hung!

Karupasu — Sat, 06 Jan 2024 02:09:13 GMT

Hello Imran : the instructions for Mac are incomplete. After I install the driver I am unable to see the driver when I enter the ls \dev\cu.* command

Re: Third incident- Ruckus router hung!

Imran_ruckus — Mon, 08 Jan 2024 14:46:00 GMT

Hi @Karupasu

Greetings!!!

Thank you for the response and the information.

Could you please try to perform the process on the Windows laptop/PC? That would be very easy.

Please let me know if you have any queries in this regard.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Third incident- Ruckus router hung!

Karupasu — Tue, 09 Jan 2024 23:38:55 GMT

Now I am unable to download the CP210X Driver for Windows - it says it is unavailable in the country

Re: Third incident- Ruckus router hung!

Imran_ruckus — Wed, 10 Jan 2024 13:02:04 GMT

Hi @Karupasu

Greetings!!!

Thank you for the response.

Please do not download any Drivers for Windows laptop and please follow the software recovery process as described previously in one of the posts.

Let me know if there are any errors.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.