topic Re: ICX 7150 in RUCKUS Support for Lennar Homes

ICX 7150

rbushore — Fri, 24 Nov 2023 19:36:41 GMT

My ICX 7150 has stopped working. There was no WiFi signal in my house so I checked the ICX and it was dead. I recycled power to it and the status lights cam on momentarily but then extinguished and nothing happened. Would not reboot. Can it be fixed?

Roger.

ICX 7150

rbushore — Fri, 24 Nov 2023 19:26:54 GMT

My ICX 7150-C12P stopped working. The R510 APs were no longer transmitting a wifi signal. Checked the ICX and there were zero lights illuminated on it. I reset power to the ICX upon which the status lights illuminate momentarily and then turn off. No lights turns on after that and seems it doesn’t work at all.

Re: ICX 7150

Jayavidhya — Fri, 24 Nov 2023 20:27:39 GMT

Hi @rbushore

Greetings of the day,

Thanks for the detailed description of the issue.

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

rbushore — Fri, 24 Nov 2023 21:18:27 GMT

There are zero lights illuminated on the APs and zero lights on the switch. I removed the switch and disconnected it from my network. I have a backup WiFi signal from my modem.

Re: ICX 7150

rbushore — Sat, 25 Nov 2023 20:52:50 GMT

Hello? If I bought my Lennar home is this thing still covered by a warranty? Do I have to use a Ruckus switch for the R510 Zoneflex to work?

Re: ICX 7150

sharonbelvi — Sun, 26 Nov 2023 03:36:44 GMT

Following this post as I have a similar issue as of yesterday in my Lennar home

Re: ICX 7150

Jayavidhya — Mon, 27 Nov 2023 13:49:28 GMT

Hi @rbushore

Thanks for your response.

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please try to perform the factory reset process by using the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

Imran_ruckus — Mon, 27 Nov 2023 16:18:10 GMT

Hi @rbushore

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, Jayavidhya will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150/m-p/72082#M14790

please let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150

rbushore — Mon, 27 Nov 2023 18:36:58 GMT

As I stated before, I removed the Switch from the system since it stopped working. There are no wires connected to it at all. No point in sending a picture of the switch with no wires connected to it. I did attempt the factory reset and the switch doesn’t do what the video you supplied does. When I attempt to do the reset, the Status lights blink once and that’s it. The switch does not reboot as the video does.

Re: ICX 7150

Jayavidhya — Mon, 27 Nov 2023 19:47:54 GMT

Hi @rbushore

To proceed with RMA, please share the image of the switch and the access points showing the no light status. Also please plug your ICX-7150-C12P switch into a power outlet and send us a video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

rbushore — Mon, 27 Nov 2023 21:02:16 GMT

Video uploaded as requested

Re: ICX 7150

Jayavidhya — Tue, 28 Nov 2023 13:43:47 GMT

Hi @rbushore

Thanks for the information,

Based on the troubleshooting done, seems that the switch and the access points are not powering up even after factory reset, checking cable connections, this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

rbushore — Thu, 30 Nov 2023 00:38:50 GMT

I hav received the new ICX. Thank you. Are there any special instructions to setting up the new device or can I just start plugging in the wires?

Re: ICX 7150

Jayavidhya — Thu, 30 Nov 2023 12:17:42 GMT

Hi @rbushore

Thanks for your response,

Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086#M17

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

rbushore — Fri, 01 Dec 2023 19:39:54 GMT

I ended up just plugging all the wires back into the the ICX before getting this reply from you. Everything worked fine at first. Then, I got an email from your company to confirm the serial number of the ICX for registration purposes. So, I disconnect all the wires and power from the ICX to access the bottom of the ICX to confirm the serial number. I then put all the wiring back together but now one of the access points is not working. I have two, one works and the other does not boot up properly. Instead of a green light on the ICX connection where the non-working access point is connected to, it is an amber light. I’ve tried to reboot it several times but to no avail. How do I fix a single access point?

Re: ICX 7150

Jayavidhya — Fri, 01 Dec 2023 20:18:03 GMT

Hi @rbushore

For detailed understanding of the issue could you please share the image of the switch and the access points showing the LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150

rbushore — Sat, 02 Dec 2023 08:42:24 GMT

Non-working R510 flashing amber light

Re: ICX 7150

rbushore — Sat, 02 Dec 2023 08:46:16 GMT

Power light flashes. Others are solid

Re: ICX 7150

rbushore — Mon, 04 Dec 2023 14:03:44 GMT

Hello?

Re: ICX 7150

Jayavidhya — Wed, 06 Dec 2023 19:17:08 GMT

Hi @rbushore

Sorry for the delayed response,

Please try to do physical factory reset of the access points with amber light blinking on it as mentioned below.

As you have two Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community