topic Re: Ruckus switch not transmitting data in RUCKUS Support for Lennar Homes

Ruckus switch not transmitting data

Pdre13 — Wed, 13 Dec 2023 00:56:38 GMT

Ruckus ICX-7150 switch is not transmitting data. The cat6 cable into the switch does carry data, as I was able to get a WAP connected and transmitting data. However, when I plug the cat6 into the switch, no data is sent out to my WAP’s or my hardwire hookups in any of the rooms in my house

Re: Ruckus switch not transmitting data

Jayavidhya — Wed, 13 Dec 2023 13:26:26 GMT

Hi @Pdre13

Greetings of the day,

Thanks for your information,

For detailed understanding of the issue please share the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please attach the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus switch not transmitting data

Pdre13 — Sun, 17 Dec 2023 19:35:09 GMT

Hello,

it says I don’t have permissions to upload images

Re: Ruckus switch not transmitting data

Pdre13 — Sun, 17 Dec 2023 19:37:10 GMT

when I plug the Netgear WAP directly into my router, it works

Re: Ruckus switch not transmitting data

Jayavidhya — Mon, 18 Dec 2023 12:52:25 GMT

Hi @Pdre13

Thanks for your response,

Based on the images you have shared it seems like the cable coming from the router/access points has been wrongly connected to the switch.

Please make sure the cable is actually connected to one of the 12 ports of the switch.

Make sure the cable is in good condition so that both ends and connectors look good.

Note : you will see a light come on when a device is connected via Ethernet on 1 of the 12 ports available.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community