Lennar Ruckus switch not working after power outage

Manjukusam — Sun, 17 Dec 2023 14:20:13 GMT

Hello- My Ruckus switch is not coming online after power outage. I tried to power off and on multiple times but still not working. Not sure what to do now.

Re: Lennar Ruckus switch not working after power outage

Imran_ruckus — Mon, 18 Dec 2023 14:42:21 GMT

Hi @Manjukusam

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Lennar Ruckus switch not working after power outage in RUCKUS Support for Lennar Homes

Lennar Ruckus switch not working after power outage

Re: Lennar Ruckus switch not working after power outage