topic Re: Ruckus ICX 7150-C12P not booting up after a power outage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not booting up after a power outage

dang7602 — Fri, 15 Dec 2023 16:16:58 GMT

Hello,

My ruckus system is not powering up, it flashes the lights for a second then nothing. This is a ICS7150. I have already tried multiple attempts to reboot the device but nothing seems to be working. Please help me resolve this.

Re: Ruckus ICX 7150-C12P not booting up after a power outage

Imran_ruckus — Fri, 15 Dec 2023 16:41:45 GMT

Hi @dang7602

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not booting up after a power outage.

Could you please try to reset the Switch as explained in the below VIDEO:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not booting up after a power outage

dang7602 — Fri, 15 Dec 2023 21:06:45 GMT

Followed the above and it still does not work properly. What do I do now?

Re: Ruckus ICX 7150-C12P not booting up after a power outage

Imran_ruckus — Mon, 18 Dec 2023 14:01:37 GMT

Hi @dang7602

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and a VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not booting up after a power outage

dang7602 — Wed, 20 Dec 2023 21:33:10 GMT

It's uploaded, video (20231220_132133) and a photo (20231220_132432)

Re: Ruckus ICX 7150-C12P not booting up after a power outage

Imran_ruckus — Thu, 21 Dec 2023 13:56:11 GMT

Hi @dang7602

Greetings!!!

Thank you for the response and the update.

Apologies, I cannot open the VIDEO you uploaded. Could you please record one more and upload the same?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P not booting up after a power outage

dang7602 — Thu, 21 Dec 2023 20:32:09 GMT

It was re-posted.

Re: Ruckus ICX 7150-C12P not booting up after a power outage

Imran_ruckus — Thu, 21 Dec 2023 20:42:57 GMT

Hi @dang7602

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.