topic Re: Ruckus ICX 7150-C12P Not Powering on in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P Not Powering on

rksantaclarita — Sat, 09 Dec 2023 20:31:19 GMT

Hi, I have Ruckus ICX 7150-C12P Which was provided or came along with my Lennar Home. the device wouldn't power on. I tried to follow the instructions provided in the Forum but it wouldn't power on. I have raised a Case request and the case id is 01603465. Could you please have a look at it and help me with it. Thanks

Re: Ruckus ICX 7150-C12P Not Powering on

Imran_ruckus — Mon, 11 Dec 2023 13:02:12 GMT

Hi @rksantaclarita

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

Also please try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know the answers to the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Not Powering on

rksantaclarita — Wed, 13 Dec 2023 00:23:37 GMT

Hi Imran,

I tried to different Power outlet. It doesnt work. Could you please help.

Re: Ruckus ICX 7150-C12P Not Powering on

Imran_ruckus — Wed, 13 Dec 2023 13:35:46 GMT

Hi @rksantaclarita

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Not Powering on

rksantaclarita — Wed, 13 Dec 2023 17:56:23 GMT

hi, I have uploaded a video and 2 pictures. it wouldn't power on.

Re: Ruckus ICX 7150-C12P Not Powering on

Imran_ruckus — Wed, 13 Dec 2023 18:27:53 GMT

Hi @rksantaclarita

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Not Powering on

rksantaclarita — Wed, 13 Dec 2023 19:34:19 GMT

Hi , With the help of Chat, able to have a case request created Support Case 01605949. Thanks

Re: Ruckus ICX 7150-C12P Not Powering on

Imran_ruckus — Wed, 13 Dec 2023 20:42:03 GMT

Hi @rksantaclarita

Thank you for the response and the update.

Great!!! Good to know you have placed an RMA request.

Please let me know if you need any help or assistance in this regard.

Thank you again.

Have a Great day ahead.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.