topic No PoE to APs in RUCKUS Support for Lennar Homes

No PoE to APs

JTAT — Tue, 12 Dec 2023 05:40:31 GMT

Wifi stopped working so unplugged and plugged the switch and still not powering APs. All other devices that are hardwired to the switch work. Did factory reset and still not working. I plugged the APs to a power supply and the APs work and have WiFi connectivity. Problem is no PoE from the switch.

Re: No PoE to APs

Jayavidhya — Tue, 12 Dec 2023 13:04:04 GMT

Hi @JTAT

Thanks for your response,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Wed, 13 Dec 2023 05:29:01 GMT

See photos below.

Re: No PoE to APs

Jayavidhya — Wed, 13 Dec 2023 13:06:49 GMT

Hi @JTAT

Thanks for your response,

Based on the images you have shared it seems like the switch has green lights on it which means that the lights are in normal state.

In order to verify whether the switch is able to transfer power to PoE devices we need to take console access to the switch.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Fri, 15 Dec 2023 05:31:18 GMT

I'm stuck on this screen and it won't let me perform any of the commands. The message keeps repeating itself.

Re: No PoE to APs

Jayavidhya — Fri, 15 Dec 2023 13:16:12 GMT

Hi @JTAT

Thanks for your response,

To solve this issue please try performing the factory reset of access points by removing all the cables from the switch. Here I attach the guide on how to perform factory reset process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Once you are done with the step please try login to the switch and share the output of the following commands.

enable

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Sun, 17 Dec 2023 07:09:50 GMT

So I removed all the cables from the switch, did a factory reset on the APs and the switch, and then tried the commands and got the same message repeating over and over. See image below

Re: No PoE to APs

Jayavidhya — Mon, 18 Dec 2023 13:33:00 GMT

Hi @JTAT

Thanks for your response,

Please make sure whether the devices are connected properly by using the below guide. Here I will leave a short guide how to connect the devices properly :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Wed, 20 Dec 2023 04:42:11 GMT

I connected the wires just as you suggested and still get the same error.

Re: No PoE to APs

Jayavidhya — Wed, 20 Dec 2023 13:52:35 GMT

Hi @JTAT

Thanks for your response,

Please try to upgrade the switch using the below guides and check whether you are getting the same error or not. Please perform an upgrade to the code 08095g UFI with the file named SPS08095gufi.bin and upgrades both partitions primary/secondary.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Sun, 24 Dec 2023 04:55:07 GMT

Ok, I’ve tried all 3 different ways to upgrade the switch and non of them are working. Once I try to get any connection from the switch to my computer using ssh/telnet or console I get the same error over and over again. I’ve tried using both putty and mobaxterm and get the same errors. Frankly, I’m getting tired of trying to troubleshoot and figure out what’s wrong with it.

Re: No PoE to APs

Jayavidhya — Mon, 01 Jan 2024 12:14:03 GMT

Hi @JTAT

Thanks for your update.

And sorry for the late response,

Please share the screenshot of the error you are getting while trying to upgrade the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No PoE to APs

JTAT — Fri, 05 Jan 2024 05:43:21 GMT