topic Re: 2nd AP in RUCKUS Support for Lennar Homes

2nd AP

VanHalen1 — Mon, 11 Dec 2023 19:04:45 GMT

Hello,

Moved into a home with a ruckus switch and 2 AP's I am the second owner of the home and I managed to get everything working with my internet information but wondering should the 2nd AP be showing a client also. The Master AP is showing 2 green lights and a "client" but the 2nd AP is NOT showing a "client" and has one green light the rest are yellow. Should I unplug the master AP when resetting the 2nd AP? or can I just leave the master connected to the switch while I reset the 2nd AP? Thank you for your assistance.

Re: 2nd AP

Jayavidhya — Mon, 11 Dec 2023 19:36:53 GMT

Hi @VanHalen1

Greetings of the day,

Thanks for your information,

For detailed understanding of the issue please share the LED status of the switch. Also please share the image of the switch and the access points showing the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: 2nd AP

VanHalen1 — Mon, 11 Dec 2023 23:58:11 GMT

I am having an issue with the internet around the 2nd AP. If we are in that area the internet is really bad or we have none at all. 2nd APMasterAll lights on the this are a steady Green Sorry the picture is not perfect it is so close to the power if I move it I will unplug the power to everything

Re: 2nd AP

VanHalen1 — Tue, 12 Dec 2023 00:52:45 GMT

My question was should the 2nd AP be showing a client?

If so, do I just press the reset button on the back of the 2nd AP or do I need to unplug the master AP from the router while leaving the 2nd AP plugged in ?

Re: 2nd AP

Jayavidhya — Tue, 12 Dec 2023 12:35:03 GMT

Hi @VanHalen1

Thanks for your response,

Please perform the factory reset on the access point ( which has amber light on it) by using the below steps and let us know the LED status of the access points.

NOTE: As you have 2 access points to perform physical factory reset correctly you need to disconnect the access points( which has green light on it) from the switch and keep the other access point ( which has amber light on it) in connected state. Once you are done with the process please make sure everything is good and reconnect the other access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community