topic Sistem not working in RUCKUS Support for Lennar Homes

Sistem not working

dmaestracci — Mon, 11 Dec 2023 13:17:38 GMT

I have a Ruckus system in my Lennar house that I bought in 2020, at this moment it is not working, the antennas on the roof are off and I don't know how to connect to the Internet. what should I do? I need help please

Re: Sistem not working

Jayavidhya — Mon, 11 Dec 2023 13:41:23 GMT

Hi @dmaestracci

Greetings of the day,

Thanks for the information,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

Jayavidhya — Mon, 11 Dec 2023 13:51:16 GMT

Hi @dmaestracci

Greetings of the day,

Thanks for the information,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

dmaestracci — Mon, 11 Dec 2023 17:39:41 GMT

Re: Sistem not working

dmaestracci — Mon, 11 Dec 2023 17:41:32 GMT

All the switch ligth are OFF

Re: Sistem not working

dmaestracci — Mon, 11 Dec 2023 20:27:51 GMT

did you receive the pinturas? Can you help me to conect the sistem please

Re: Sistem not working

Jayavidhya — Mon, 11 Dec 2023 21:00:08 GMT

Hi @dmaestracci

Thanks for your response.

Based on the images you have shared your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

dmaestracci — Tue, 12 Dec 2023 00:18:42 GMT

I did what he told me and all the amber lights kept flashing non-stop, now what do I do? They won't stop blinking... what would be the next step?

And the other problem remains pending, how do I get the roof antennas to turn on again?

Please a wairing the two answer. Thank you

Re: Sistem not working

Jayavidhya — Tue, 12 Dec 2023 12:59:43 GMT

Hi @dmaestracci

Thanks for your response,

As the resetting process doesn't work, we request you to perform software recovery process by using the below guide.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

dmaestracci — Tue, 12 Dec 2023 13:03:41 GMT

wow how easy it is to give all the instructions assuming that I know how to do it. I am unaware of all that and I have neither the knowledge nor the time to do everything you are telling me. I need a technician who can come to my house to do all that.

Re: Sistem not working

Jayavidhya — Tue, 12 Dec 2023 15:12:14 GMT

Hi @dmaestracci

Sorry for the inconvenience,

I understand that the steps may be somewhat new but please try to understand that we don't provide any doorstep services.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or any other forms.

We will be exclusively supporting customers via this community forum support model.

So please try to follow the software recovery process by using the below guide. And if you face any difficulties while following the steps please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

dmaestracci — Tue, 12 Dec 2023 15:31:42 GMT

And after doing that, are the antennas on the roof going to turn on? they remain off.

Re: Sistem not working

dmaestracci — Tue, 12 Dec 2023 15:33:07 GMT

There must be some way I can receive assistance at home, what would that be like?

Re: Sistem not working

Jayavidhya — Tue, 12 Dec 2023 16:30:30 GMT

Hi @dmaestracci

Thanks for your response,

Please try to follow the software recovery process correctly and check whether the issue got resolved or not. Also we will assist you if you face any difficulties while following the steps. You can share the screenshot of the error you are getting.

Also we don't provide any services to customers doorstep instead you can hire technicians from outside if you feel hard to follow these steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Sistem not working

dmaestracci — Wed, 13 Dec 2023 00:46:48 GMT

It has to be a joke that you expect one to do everything they say there... this is really a very bad support...

Re: Sistem not working

Jayavidhya — Wed, 13 Dec 2023 14:02:05 GMT

Hi @dmaestracci

Sorry for the inconvenience.

To solve this issue you need to perform the software recovery process using the below guide.

For performing the software recovery, first you need to connect the console cable between your Computer to the ICX 7150 Switch Type-C USB console port,

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Once you are done with the above connections please let us know.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community