topic Icx 7150 c12p in RUCKUS Support for Lennar Homes

Icx 7150 c12p

jh7673 — Mon, 11 Dec 2023 05:08:15 GMT

I am using the Ruckus ICX 7150 with AP that came with my Lennar home. The switch is not powering on now and my AP, Ring door bell, alexa, and garage door are all down. The community search provides a resolution to this problem which is to replace faulty equipment under lifetime warranty. Can a technical support engineer please approve the RMA for Case#01603574?

Thank you.

Re: Icx 7150 c12p

Jayavidhya — Mon, 11 Dec 2023 13:21:29 GMT

Hi @jh7673

Greetings of the day,

Thanks for the information,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Icx 7150 c12p

jh7673 — Tue, 12 Dec 2023 04:44:55 GMT

I am trying to post photo / images of the LED status, but this says "You do not have permission to upload images."

Please provide me permission to upload, or send me email, so I can reply with image.

Thanks

Re: Icx 7150 c12p

jh7673 — Tue, 12 Dec 2023 04:45:49 GMT

Re: Icx 7150 c12p

Jayavidhya — Tue, 12 Dec 2023 13:17:12 GMT

Hi @jh7673

Thanks for your response,

We cannot approve RMA until you confirm that the hardware got damaged. To solve this issue we request you to perform factory reset on the switch using the below steps.

To perform the factory reset please disconnect from the power outlet the ICX-7150 and reconnect it. Once you are done with this step please try to press the reset button using a paper click or a small stick.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Icx 7150 c12p

jh7673 — Tue, 12 Dec 2023 15:12:42 GMT

I romoved power and reset this device, but this does not works still.

Re: Icx 7150 c12p

Jayavidhya — Tue, 12 Dec 2023 16:06:14 GMT

Hi @jh7673

Thanks for your response,

As the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Icx 7150 c12p

jh7673 — Tue, 12 Dec 2023 17:43:12 GMT

Thank you for your help for software recovery, but still not working.

Re: Icx 7150 c12p

Jayavidhya — Tue, 12 Dec 2023 18:20:37 GMT

Hi @jh7673

Please confirm whether you have entered the following commands to configure the switch or not.

setenv ipaddr 192.168.0.3

setenv gatewayip 192.168.0.2

setenv netmask 255.255.255.0

setenv serverip 192.168.0.2

printenv

saveenv

If yes please let us know whether the ping status was alive or not. Also please share the image of the ping status or the error you were getting while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Icx 7150 c12p

jh7673 — Wed, 13 Dec 2023 17:11:23 GMT

Hello.

This machine does not work for me now.

Please provide me return label, so I can send this to professional.

Thanks.

Re: Icx 7150 c12p

Jayavidhya — Wed, 13 Dec 2023 18:10:41 GMT

Hi @jh7673

Sorry for the inconvenience,

Please provide the screenshot of the ping response error only then we can find out the steps to solve this issue. Also we cannot replace the devices until ypu confirm that the hardware is damaged.

So please let us know whether you have entered the commands mentioned in the above posts.

Best regards,

Jayavidhya

Lennar Home Community