topic Re: ICX 7150 C12P not working after power outage in RUCKUS Support for Lennar Homes

ICX 7150 C12P not working after power outage

William25 — Thu, 07 Dec 2023 16:56:29 GMT

Hi,

We live in a Lennar home. Our ICX 7150 C12P is not working after a power outage. We followed the instructions in the community forum and still not working. This has been a very time consuming process. What other options are available? We’re desperate to get our internet working again.

Thank you.

Re: ICX 7150 C12P not working after power outage

Jayavidhya — Thu, 07 Dec 2023 18:02:35 GMT

Hi @William25

Greetings of the day,

Thanks for the detailed description of the issue,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 C12P not working after power outage

William25 — Thu, 07 Dec 2023 20:24:26 GMT

Re: ICX 7150 C12P not working after power outage

Jayavidhya — Thu, 07 Dec 2023 20:52:47 GMT

Hi @William25

Thanks for your response,

Please share the image of the access points showing the LED status. Also based on the images you have shared in one of the image the switch has green lights blinking and in the other image the switch has amber and green light blinking. So please let us know the clear LED status of the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 C12P not working after power outage

William25 — Thu, 07 Dec 2023 22:11:52 GMT

Hi,

I apologize, I don’t know how to find the LED status of the switch. I tried following the instructions but it wasn’t clear to me. Is it possible to talk to somebody or is there a video available to walk through the steps?

The six pictures I sent were for each status - STAT, SPD, ID, USB, and PoE.

USB is orange. The others are green.

When I go to PoE, the two white cords are green but the orange Ethernet cord does not light up.

Re: ICX 7150 C12P not working after power outage

Jayavidhya — Fri, 08 Dec 2023 12:39:49 GMT

Hi @William25

Thanks for your response,

Please read the below guide on how to find out the LED status of the Access Points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community