topic Re: AP's Rebooting Support in RUCKUS Support for Lennar Homes

AP's Rebooting Support

jmleon12 — Mon, 04 Dec 2023 22:04:05 GMT

My Ruckus wireless is rebooting around every 10 minutes. The AP's have a version of 200.10.10.5.229. Since I work from home, need your support to fix this ASAP.

Thank you,
Johnny Leon

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 13:22:57 GMT

Hi @jmleon12

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with rebooting frequently.

We may need to check some Switch configuration. Please follow the below process for the same and help me with the queries.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share ALL the outputs.

Note: Hit Enter to accept each command

enable

show version

show flash

show lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 17:23:44 GMT

Hi Imran, for step 2, having a bit of trouble downloading Putty on my Mac. Before I go through the trouble, will Mobaxterm work on Macs?

Thank you for your support,

Johnny

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 17:36:26 GMT

Hi @jmleon12

Thank you for the response and the update.

Could you please let me know if you could use a Windows Laptop/PC for this process?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 18:00:29 GMT

Ok, will need to get my girlfriend's PC and download Putty, etc. I won't see her until either later or tomorrow. Stay tune, please,

Johnny

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 18:45:04 GMT

Hi @jmleon12

Greetings!!!

Thank you for the response and the confirmation.

For now, could you please let me know if you can log into the Switch UI on a web browser?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 19:02:50 GMT

What would be the switch browser login credentials? I tried using the same I use for the UI (the Unleashed) and it doesn't work.

Johnny

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 19:06:56 GMT

Here's a screen shot for the switch browser:

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 19:35:03 GMT

Hi @jmleon12

Thank you for the response and the information you shared.

Could you please try to login using your Switch username/password?

If you don't know the login credentials, please try the below mentioned default combinations of login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 19:49:06 GMT

Negative, the credentials you provided didn't work. To be sure, see if I'm reading the switch IP address http://192.168.1.231 correct? (See below scan from LanScan; switch should be with the purple highlight):

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 21:04:29 GMT

Hi @jmleon12

Thank you for the response and the update.

Yes, you are using a correct Switch IP Address.

Could you please try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can access the Command line should look like below prompt:

????telnet@ICX7150-12P Switch>

If you can log in, please share the output of the commands shared previously or share the screenshots if stuck at any step or error (if any), and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

Imran_ruckus — Tue, 05 Dec 2023 21:06:01 GMT

Hi @jmleon12

Meanwhile, please check if possible if you follow the process on a Windows Laptop/PC.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 22:41:46 GMT

This is the show version:

This is the show flash:

This is the show lldp neighbors detail (there are none):

Let me know what's going on. Thank you.

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 22:44:29 GMT

Om last reply, show commands didn't copy correctly. Here is the show version:

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 22:45:26 GMT

Here's the show flash:

Re: AP's Rebooting Support

jmleon12 — Tue, 05 Dec 2023 22:46:08 GMT

And the show lldp neighbors, you have it from my earlier reply.

Re: AP's Rebooting Support

Imran_ruckus — Wed, 06 Dec 2023 12:38:02 GMT

Hi @jmleon12

Greetings!!!
Thank you for the response and the update.

As I see from the screenshot you shared, your RUCKUS ICX-7150-C12P Switch is on an older 08080d version (please refer to the below screenshot) causing the issue. We suggest you upgrade your Switch to a stable version using a Windows laptop.

Could you please let me know if you have a Windows laptop? Also,, you can try to upgrade using a USB flash drive. Please note USB/Flash drive must be in FAT32 format and it should be a STANDAR A USB.

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP's Rebooting Support

jmleon12 — Wed, 06 Dec 2023 19:10:35 GMT

Why can't I use the Unleashed browser interface. It has an upgrade function but looks like its only of the AP's. Is that correct? Asking cause I don't the Windows PC with me at the moment so trying to see if we can upgrade by other means.

Let me know your thoughts.

Johnny

Re: AP's Rebooting Support

Imran_ruckus — Wed, 06 Dec 2023 20:36:31 GMT

Hi @jmleon12

Greetings!!!
Thank you for the response and the update.

Apologies, it doesn't get updated from the unleashed, since we have multiple patch installation processes which cannot be performed from there.

Meanwhile you can try upgrading your Switch using the USB Flash drive (OPTION-1) process as described below. Please note USB Flash drive must be in FAT32 format and it should be a STANDAR A USB.

We suggest you upgrading the Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide, IGNORE 8095h)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.