topic Re: Switch Router Deleted All Information in RUCKUS Support for Lennar Homes

Switch Router Deleted All Information

MichaelaF14 — Sun, 03 Dec 2023 20:48:26 GMT

Hello,

My ICX Switch router disconnect and deleted all the information from my account. What do I do? and how do I add it back?

Re: Switch Router Deleted All Information

MichaelaF14 — Sun, 03 Dec 2023 20:50:02 GMT

Re: Switch Router Deleted All Information

Chandini — Mon, 04 Dec 2023 16:33:31 GMT

Hi Michael

Thanks for reaching us

Looks like you are using unleased AP to check the switch details from your mobile. And unable to manage the switch using unleased network.

Since the switch is disconnected from unleased network from the details shared it would be difficult to tell what happened.

Could you please help us with below details

Could you please share a picture of front panel of the switch with us ?
Could you please let me know if you are from Lennar Homes ?
Could you please share a picture of LED of AP device which is connected to the switch ?
What is the switch model you are using ?

Also check if you have access to the switch using console cable. Below is the link that will help you access the switch using console.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to the switch check the below commands and share the outputs with us

Show version
Show ip ssh config

Thanks

Re: Switch Router Deleted All Information

MichaelaF14 — Tue, 05 Dec 2023 15:23:43 GMT

I am from the Lennar Homes. I’ve lived in this home for over 2 years and never had an issue until now.
Switch Model: ICX 7150-C12P

Re: Switch Router Deleted All Information

MichaelaF14 — Tue, 05 Dec 2023 15:25:59 GMT

Front Panel

Downstairs AP

Upstairs AP

Re: Switch Router Deleted All Information

Imran_ruckus — Tue, 05 Dec 2023 16:49:21 GMT

Hi @MichaelaF14

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is showing disconnected in the Unleashed system.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try to connect to the Internet via Access Points. Also please unplug/plug the ethernet cables of the Access Points into any 1 in-12 ports as highlighted in the below screenshot.

Once you unplug and plug them, please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router. Check the status once perform the process explained.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch Router Deleted All Information

MichaelaF14 — Tue, 05 Dec 2023 22:15:28 GMT

This issue isn’t how the cables are set up. I got my internet professionally installed over 2 years ago. I tried what you said and it got rid of my internet completely, so I plugged it back the way it was and I got internet again, but it’s not being transmitted throughout my house. How do I re-add the switch onto my ruckus account? I can only access via App through my phone. I can’t access it through a computer because the switch no longer has an IP address because it deleted itself.

Re: Switch Router Deleted All Information

Imran_ruckus — Wed, 06 Dec 2023 12:43:01 GMT

Hi @MichaelaF14

Greetings!!!

Thank you for the response.

Please note the ISP Router’s ethernet cable should be into the any 1 in-12 ports as described in my previous post for it’s better performance.

We may need to check some Switch configurations. Please follow the below process and help me with the queries to assist you further.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch Router Deleted All Information

MichaelaF14 — Thu, 07 Dec 2023 05:08:22 GMT

I was able to get my Switch back and log onto my account via the web. I am now getting these messages: “Unleashed system only supports ICX firmware version 08.0.90 or later” and “SSH service is not on ICX [insert IP address]. Please manually enable it on ICX”.
How do I upgrade my system? And manually enable my IP address on the ICX?

Thanks,

Michaela

Re: Switch Router Deleted All Information

MichaelaF14 — Thu, 07 Dec 2023 05:11:42 GMT

Re: Switch Router Deleted All Information

Imran_ruckus — Thu, 07 Dec 2023 13:58:59 GMT

Hi @MichaelaF14

Greetings!!!

Thank you for the response and the update.

As explained in my previous post, please access the Switch CLI and help me with the command outputs to assist you getting this issue resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.