topic Re: Ruckus 7150-c12p boot loop.. Cannot access CLI in RUCKUS Support for Lennar Homes

Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Mon, 04 Dec 2023 20:26:54 GMT

Ruckus 7150-c12p boot loop.. Cannot access CLI

It's been happening more often where the Ruckus 7150 switch goes into a boot loop. I cannot identify a direct cause... I am also unable to connect via telnet to the CLI. I just get a blinking cursor. I did try the reset by holding the reset button and reconnecting power.. The lights blinked amber until the next powercycle then it returned to it's past behavior.

Any further insight you might have is appreciated!

Tyler J
Lennar Homeowner

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

MIKEXACES — Mon, 04 Dec 2023 20:34:48 GMT

I am experiencing the same issue. It comes back but the the access points shutdown. Do you think the reset button is stuck?

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Mon, 04 Dec 2023 20:52:12 GMT

Not sure, when did yours start? A part of me wondering if it has to do with the solar flares?

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

MIKEXACES — Mon, 04 Dec 2023 20:54:05 GMT

I had unplugged it to get the access points working again. I found a forum response that states it needs to be replaced. Thought?

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Mon, 04 Dec 2023 20:55:17 GMT

Could be, waiting for someone from Ruckus to answer, but one way or another, this thing is turning into an expensive paper weight if not resolved...

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

Imran_ruckus — Mon, 04 Dec 2023 20:59:57 GMT

Hi @tjohnson825

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P rebooting frequently.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

Imran_ruckus — Mon, 04 Dec 2023 21:00:44 GMT

Hi @MIKEXACES

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @tjohnson825

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Mon, 04 Dec 2023 21:16:14 GMT

There was a power outage a week or two ago, but symptoms didn't start until Thursday... The switch operates on and off, restarting every 10-30 minutes...

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Mon, 04 Dec 2023 21:55:26 GMT

Oh and it worked fine up until Thursday Night into Friday morning... and to be clear the amber light blinks for about 3-5 min before the switch crashes... once it recovers it goes solid green...

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

Imran_ruckus — Tue, 05 Dec 2023 13:07:58 GMT

Hi @tjohnson825

Greetings!!!

Thank you for the detailed information you shared.

As you mentioned and I can see from the screenshot you shared, there are lights on the PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps:

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

tjohnson825 — Tue, 05 Dec 2023 22:11:58 GMT

I was finally able to get the reset to work it appears... It went into reset mode then rebooted.. (not the crash reboot it was doing before, so this was different).. Since then it has been stable.. Incrementally I added back some devices to it, and later the wifi access points.. It has been up and stable since this morning. I think that resolved it, at least for now.. I will let you know if issues return.

Thank you!

Re: Ruckus 7150-c12p boot loop.. Cannot access CLI

Imran_ruckus — Wed, 06 Dec 2023 12:26:38 GMT

Hi @tjohnson825

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

Please Let me know if you get an issue again.

We appreciate your time and patience on this case.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.