topic Re: Slow Download Speeds R710 Unleashed in RUCKUS Support for Lennar Homes

Slow Download Speeds R710 Unleashed

max_p_eogltxsc8 — Sun, 18 Aug 2019 19:10:11 GMT

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

Re: Slow Download Speeds R710 Unleashed

mike_clark_7652 — Tue, 20 Aug 2019 01:54:49 GMT

I am also seeing the same thing on an R610 running 200.7.10.102.64.

This is on IOS. Windows laptops average 500/500

Re: Slow Download Speeds R710 Unleashed

max_p_eogltxsc8 — Tue, 20 Aug 2019 10:45:47 GMT

The strange thing for me is that on tcp mode(in Speedflex) , I get 100 ish down and 850 up, on an s10 with only 2x2 mimo which is what all other speedtests show udp and tcp, but in the same spot on udp mode I get 500 down and 500 up which never gets reflected in any other tests.

Re: Slow Download Speeds R710 Unleashed

marco_l_wl — Thu, 29 Aug 2019 06:52:10 GMT

I've got the exact same thing here 😞 I have with Controller and Unleased the Problem.

Re: Slow Download Speeds R710 Unleashed

chris1_cook — Tue, 03 Sep 2019 09:36:46 GMT

Got the same issue. Testing on an iPhone XS, 5 feet from AP.

Re: Slow Download Speeds R710 Unleashed

andre_buto — Wed, 04 Sep 2019 14:45:22 GMT

I had the same issue. I was running the latest firmware 200.7. I heard this firmware has some speed problems so i returned to 200.6.10 and it is now working at full speed.

Re: Slow Download Speeds R710 Unleashed

hayward_kong — Thu, 19 Sep 2019 16:32:52 GMT

I agree there's an issue with firmware 200.7 and iOS devices for both the R710, R610 an R510.. where the upload speed is a lot faster than the download speed. At this point best to stick with 200.6.10. I had issues with my clients so I kept them at 200.6.10. Ruckus needs to fix this issue.

Re: Slow Download Speeds R710 Unleashed

ryanhayes — Thu, 19 Sep 2019 18:02:53 GMT

Same issue for me on R510. How do I go back to 200.6.10?

Re: Slow Download Speeds R710 Unleashed

ryanhayes — Thu, 19 Sep 2019 18:04:21 GMT

Also, what settings are you guys using to get speeds like this? I am seeing nothing close to even 400Mbps up or down. I have a Lennar home with 2 R510 AP's in the ceiling. 2 story home. One in the center of each floor. 2700 sq. feet.

Re: Slow Download Speeds R710 Unleashed

hayward_kong — Thu, 19 Sep 2019 18:21:24 GMT

Download the firmware 200.6.10.x to a desktop/laptop computer
https://support.ruckuswireless.com/so...

Log on to the master controller app via webbrowser and go to the admin section which I think ha s the firmware update section.

Note upload the firmware to the slave first and then to the master. Note, this will reset everything to factory settings..

Make sure you have the unleashed app installed on your iPhone or iOS device so you can configure it.

note: Saved Settings from 200.7.10 will not work for 200.6.10

Re: Slow Download Speeds R710 Unleashed

ryanhayes — Thu, 19 Sep 2019 18:24:41 GMT

Thanks! This is helpful. I wonder if it's worth it to roll it back. How quickly does Ruckus respond to things like this? My guess is it could be months or......never.

Re: Slow Download Speeds R710 Unleashed

hayward_kong — Thu, 19 Sep 2019 19:25:58 GMT

yeah it's worth to roll back.. this is the first time I've seen ruckus release a really bad firmware that wasn't tested as well.. Normally it takes ruckus 6months to a year to release firmware.. Then again structure with the software teams might be different since Arris took over Ruckus the last few years. I've deployed in the past Ruckus 7372 and R710, R610, 510 at schools , high end homes and small business. At least ruckus is more consistent with stable firmware than say Unifi firmware and software which is more like beta testing.

Re: Slow Download Speeds R710 Unleashed

hayward_kong — Thu, 19 Sep 2019 19:39:37 GMT

first roll back the firmware and get it reconfigured...

the largest house I've configured recently is 4200 sq feet with 3 Ruckus R610 on a older home that's be remodeled a few times. Using a Edgerouter 12, Edgeswitch 16 POE+ 250W and other equipment for security cameras.

Re: Slow Download Speeds R710 Unleashed

sergiosoto78 — Fri, 18 Oct 2019 19:07:12 GMT

i down graded the AP firmware and it helped a bit, i just switched the Spectrum modem to an arris sb6190 modem and went from 80mbps consistent speeds to 380mbps consistent speeds. I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem .

Re: Slow Download Speeds R710 Unleashed

john_d — Fri, 18 Oct 2019 20:43:29 GMT

I’ve seen the same behavior, really prominent on R720 and other Wave 2 APs as well primarily with iOS clients. Starts with good throughput and less than a second later it will level off to around half.

Seemed to happen between Unleashed 200.6 and 200.7.

Re: Slow Download Speeds R710 Unleashed

cheryl_consigli — Sun, 20 Oct 2019 21:08:36 GMT

I also have a lennar home and have speed issues? Technical support has worked with me over 6 hours remotely logging into my ruckus and still have not figured out how to fix. Has anyone had this issue resolved?

Re: Slow Download Speeds R710 Unleashed

hayward_kong — Sun, 20 Oct 2019 21:22:15 GMT

The solution for now is to drop back to firmware 200.6.10.x... 200.7.10.x seems to have drastic speed issues.... note when roll back all settings get erased and you can not restore settings from firmware 200.7.10.x on to 200.6.10.x

Re: Slow Download Speeds R710 Unleashed

sergiosoto78 — Sun, 20 Oct 2019 22:44:35 GMT

Cheryl i down graded the AP firmware and it helped a bit, the Lennar rep that came to trouble shoot the network decided, after running various tests, to just switch out the Spectrum modem to an Arris sb6190 modem. Once he installed the new modem my speeds went from 80mbps consistent speeds to 380mbps consistent speeds. I was told that Spectrum either didn't configure their modems for higher speeds, but most likely they were throttling my speed through their modem. Lennar sent out a team of very helpful people to run tests on my network lines

Re: Slow Download Speeds R710 Unleashed

darrell_stein — Sat, 26 Oct 2019 00:24:16 GMT

Just checking to see if there is anyone with Apple devices not affected by this? I just installed an H510 on 200.6 firmware and have two r710s arriving next week. I was going to upgrade them all to 200.7 before I found this post. I would be fine keeping them all on 200.6 except that I found you cannot assign vlans to the h510 ports without 200.7.

Re: Slow Download Speeds R710 Unleashed

jj_69052 — Tue, 12 Nov 2019 15:14:29 GMT

Same issue here with a pair of R500s. Rolled back ages ago and been running 200.6 without problems since.