topic Re: ****Ruckus indoor ap in RUCKUS Support for Lennar Homes

****Ruckus indoor ap

BD — Wed, 29 Nov 2023 16:53:30 GMT

The Ruckus in my home is working perfectly, however the indoor ruckus AP is completely dark. One day it was working just fine and the next day it was not; none of the lights are lit. I tried to reset the Ruckus hoping that it would reset the AP. It did reset, however the lights turned off after only a few seconds. Because of this my guest network is not working and I have also lost connection to my ring doorbell. I do not believe that it was struck by lightning however I am curious to know what is going on. We moved into our home in 2018 and everything was brand new when we moved in.

Re: ****Ruckus indoor ap

Imran_ruckus — Wed, 29 Nov 2023 17:02:58 GMT

Hi @BD

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that ONE of your RUCKUS Access Points is not working.

Could you please unplug and plug the ethernet cables from the Switch ports into any 12 ports as highlighted in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Mon, 04 Dec 2023 19:50:32 GMT

Thank you for your prompt reply! I finally had an opportunity to try our your suggestion. Unfortunately, moving ethernet cables to the 12 highlighted ports above did not work. My indoor AP is still completely down. I went a step further and even tried to reset both the Ruckus and the Indoor AP by depressing the reset button on both devices, but no luck with this either. Any idea what could be wrong?

Re: ****Ruckus indoor ap

Imran_ruckus — Mon, 04 Dec 2023 20:37:08 GMT

Hi @BD

Thank you for the response and the update.

Could you please try to connect the Access Point by connecting it to an external power 12 VDC adapter to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot) and check if it powers on. Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Wed, 06 Dec 2023 20:13:48 GMT

Thank you Imran. I will give this a try as soon as I can. I do need some additional assistance in the meantime however. Can you please inform me on how I can remove the access point from the ceiling? It is currently mounted and even when I stand on a ladder, I cannot access any of the above ports. Also, if I connect the AP to a different power source and it does turn on, what should I do then? Inversely, what should I do if it does not turn on?

Re: ****Ruckus indoor ap

Imran_ruckus — Wed, 06 Dec 2023 21:10:51 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

You need to use a paper clip to unmount it. Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

If it powers up with the 12 VDC external adapter, we can suspect that there might be some issue with the ethernet cable getting damaged or an issue with Switch ports that can be checked and resolved. If it doesn’t power up then we can check internally for the replacement.

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Sat, 09 Dec 2023 19:55:42 GMT

Thank you Imran. I work a very busy schedule and am not able to try these solutions out right away, thank you for your patience. I do not think that I have a 12VDC adapter in my home. I have tried several different options and none of them fit except for 1, but I do not believe it is the right voltage, the plug says 100V-240V-50-60Hz. Once I plugged this in, it did not power the device. I will have to purchase a 12VDC adapter to see if it works.

Re: ****Ruckus indoor ap

Imran_ruckus — Mon, 11 Dec 2023 12:26:21 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device. (Please refer to the below screenshot showing the 12 VDC adapter)

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Tue, 12 Dec 2023 12:21:45 GMT

Unfortunately, the power adapter on my ISP's router is different. I checked a few stores but couldn't find one. I ordered on from Amazon that should arrive today. I'll update you once I get a chance to test it.

Re: ****Ruckus indoor ap

Imran_ruckus — Tue, 12 Dec 2023 13:33:40 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

Sure, please let me know once you test it or any update.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Tue, 12 Dec 2023 21:23:49 GMT

I have successfully been able to boot the indoor ap with he 12 VDC power adapter. The power light is flashing green and the 2.4G and 5G lights are constantly green. The network associated with this device is also available. It seems that the issue is indeed with the ethernet cable that has been run from the Ruckus in my closet to the indoor AP. What are the next steps I should take?

Re: ****Ruckus indoor ap

Imran_ruckus — Wed, 13 Dec 2023 13:29:14 GMT

Hi @BD

Greetings!!!
Thank you for the response and the update.

We may need to try factory resetting the APs and check. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Thu, 14 Dec 2023 23:07:59 GMT

Unfortunately, I was unable to reset the Access Point. The ethernet cable is still not supplying the unit with power so when I held the reset button nothing happened. I tried a few times, but still no luck. What should we do next?

Re: ****Ruckus indoor ap

Imran_ruckus — Fri, 15 Dec 2023 13:09:03 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

Could you please try to connect a different ethernet cable to the non-working access point and check? In case the current ethernet cable is damaged? as we saw that AP is getting power from an external power adapter.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Sun, 17 Dec 2023 15:13:49 GMT

I connected a different ethernet cable to the ap, but it never turned on. Does this mean that the unit could be the issue?

Re: ****Ruckus indoor ap

Imran_ruckus — Mon, 18 Dec 2023 13:49:02 GMT

Hi @BD

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you tried plugging the new ethernet cable into the different 12 ports of the Switch as highlighted in the below screenshot? Or tried connecting to the working AP's port on the Switch?

If not, please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Tue, 19 Dec 2023 21:04:21 GMT

I connected the new ethernet cable to the 12 ports highlighted above. After trying several different ports, there is still no power to the ap. I also tried to connect an existing ethernet cable that is already in one of the 12 ports, but still no success.

Re: ****Ruckus indoor ap

Imran_ruckus — Wed, 20 Dec 2023 14:07:22 GMT

Hi @BD

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with No Power on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your query? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ****Ruckus indoor ap

BD — Sat, 20 Jan 2024 14:55:07 GMT

Thank you

Re: ****Ruckus indoor ap

Imran_ruckus — Mon, 22 Jan 2024 13:16:19 GMT

Hi @BD

Thank you for the response.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.