Defective ICX 7150-C12P: Requesting Replacement

sergmc — Mon, 04 Dec 2023 19:15:28 GMT

Case #01600033, SN: FEK3238N0BG. Switch is defective with no power. Stopped working spontaneously. Requesting replacement. Have attempted to reset, no luck. No lights at all after connecting to well known working outlet. When other devices connect, they work well. Please advise. @ruckus

Re: Defective ICX 7150-C12P: Requesting Replacement

Imran_ruckus — Mon, 04 Dec 2023 20:17:37 GMT

Hi @sergmc

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch not powering up. You tried to reset it as well.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Defective ICX 7150-C12P: Requesting Replacement in RUCKUS Support for Lennar Homes

Defective ICX 7150-C12P: Requesting Replacement

Re: Defective ICX 7150-C12P: Requesting Replacement