topic Re: AP Issues - Rebooting Every few minutes, all 3 of them. in RUCKUS Support for Lennar Homes

AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 28 Nov 2023 06:10:28 GMT

Hi,

My AP R510s(all three of them) are rebooting every few minutes for past few hours. All three of them are rebooting at the same time. I have checked the power as well, no issues there. My ISP internet is stable and working fine. I upgraded all APs, rebooted APs, unplugged and rebooted switch, still having the issue. Can you please assist.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Tue, 28 Nov 2023 13:17:44 GMT

Hi @rjjiw111

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with Intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

coltenroberts88 — Tue, 28 Nov 2023 16:44:54 GMT

I am having the same issue, and it started yesterday. Support on this would be much appreciated.

I have 3 AP in my house, all three are rebooting every ~5 minutes. Like the OP, I also have no issues with my ISP or the ISP router.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Tue, 28 Nov 2023 16:58:57 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the information you shared.

I see you have raised a post on the forum (please refer to the below link). Could you please reply there and help with the requested queries?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Internet-keeps-dropping-every-5-10-minutes/m-p/72175#M14863

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Sat, 02 Dec 2023 23:42:11 GMT

I was following the same steps you suggested to coltenroberts88. I factory reset the AP and Created new WIFI connection. I then then connected remaining APs. APs are still reseting every few mins. Also now PWR light is also blinking. Also I am able to access internet on it but can't access Unleashed.ruckus.com or 192.168.0.1.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Mon, 04 Dec 2023 14:19:31 GMT

Hi @rjjiw111

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may be due to an older version of your R510 Access Points. To check the same, please follow the below steps and help with the queries.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Mon, 04 Dec 2023 19:21:59 GMT

Here's what I see for all three APs

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Mon, 04 Dec 2023 20:39:59 GMT

Hi @rjjiw111

Greetings!!!

As I see from the screenshot you shared, your APs are on an new version.

We may need to check some Switch configuration. Please follow the below process for the same and help me with the queries.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share ALL the outputs.

Note: Hit Enter to accept each command

enable

show version

show flash

show lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Mon, 04 Dec 2023 22:51:56 GMT

????telnet@ICX7150-C12-Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Switch#show version

show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Primary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3849Q1BX

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

STACKID 1 system uptime is 22 minute(s) 14 second(s)

The system started at 04:39:18 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#

telnet@ICX7150-C12-Switch#show flash

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1305993216

telnet@ICX7150-C12-Switch#show lldp neighbors detail

show lldp neighbors detail

LLDP is not running

telnet@ICX7150-C12-Switch#

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 00:07:20 GMT

I tried replying with a response for this but it was marked as spam and was removed.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 00:08:07 GMT

Unable to paste results to query above

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 02:34:37 GMT

I have attached an image instead

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Tue, 05 Dec 2023 13:51:48 GMT

Hi @Pavel

Greetings!!!

Thank you for the information you shared.

I see from the screenshot you shared, your RUCKUS Switch is on an older 8080d version (refer to the below screenshot) may causing this issue.

We suggest you upgrading the Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide, IGNORE 8095h)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Tue, 05 Dec 2023 13:53:24 GMT

Hi @rjjiw111

Please follow the Upgrade process as described in my previous post and let me know if you need any assistance at any point.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 16:37:11 GMT

This is ridiculous, if someone is not tech savvy, how are they supposed to go through these steps. I regularly work with Commscope leadership, I will make sure to bring this up and let them know.

At this time I have no choice but to go through the steps as it has been a nightmare.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 18:13:18 GMT

Can you share these steps for MAC OS. I don't have a windows system and therefore unable to perform above mentioned steps.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Tue, 05 Dec 2023 19:40:08 GMT

Hi @rjjiw111

Thank you for the response and the update.

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

Apologies, steps are only for the Windows laptop/PC.

If you are not using Windows machine, please try Upgrade using the OPTION-1 using USB flash drive option. Please note the USB/flash drive should be in FAT32 format, and it should be a STANDAR A USB.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Tue, 05 Dec 2023 21:08:40 GMT

I did what you asked to do, first one to 08080f was successfully completed. Then for the next one, when I completed this step: copy disk0 flash SPS08095hufi.bin primary. I waited few minutes then I removed the flash drive. The internet is accessible but I am unable to access the Switch(nc 0.0.0.0 23) in terminal or the https://unleashed.ruckuswireless.com/admin/dashboard.jsp.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

rjjiw111 — Wed, 06 Dec 2023 01:53:34 GMT

Now when I try to find Switch IP in Lanscan, it doesn't show any IP. Previously it was showing Switch IP. It still shows the three AP IPs.

Re: AP Issues - Rebooting Every few minutes, all 3 of them.

Imran_ruckus — Wed, 06 Dec 2023 12:29:24 GMT

Hi @rjjiw111

Greetings!!!

Thank you for the response and the update.

Please reboot the Switch and the Internet Service Provider's (ISP's) Router once. Then run the IP Scan once again and check if you get an IP Address assigned to the Switch.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.