topic Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help in RUCKUS Support for Lennar Homes

ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Danielyoung06 — Sat, 25 Nov 2023 11:59:04 GMT

Please help, I'm desperate and at my wits end, I've spent hours trying to get this switch reconnected after a power outage but I can't figure out what to do.

I tried to follow instructions from other posts but it didn't work.

I downloaded PuTTY but every time I tried to use the IP address with SSH or Telnet like in the video I get the following error - Network error: Connection timed out.

I scanned the switch IP and used the address but it still didn't work.

I tried going into the unleashed dashboard and editing the IP address to match what was found on the scanner but now it's telling me a new error which is - Failed to ping ICX Suggest checking network so I don't know if I made the problem worse.

How do I reach the Command prompts and fix this, I work from home and rely on this.

I can access the IP address directly by typing it in but once I'm there I have no idea what to do or how to change anything.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Imran_ruckus — Mon, 27 Nov 2023 12:55:03 GMT

Hi @Danielyoung06

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please try to log into the RUCKUS ICX-7150-C12P Switch dashboard on the Web Browser?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address:

Please try to log in and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Danielyoung06 — Thu, 30 Nov 2023 06:26:55 GMT

Hi Imran,

Yes, I can login in to the Switch dashboard but don't know what to do from there.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Imran_ruckus — Thu, 30 Nov 2023 13:36:26 GMT

Hi @Danielyoung06

Greetings!!!

Thank you for the response and the update.

Please follow to the below screenshot, enable Telnet and try to access CLI using Telnet option.

Once you enable Telnet try to access CLI using Telnet option and share the output of the commands mentioned below in this post.

Please enter the below commands once you log in to Telnet CLI and share the output:

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Danielyoung06 — Sat, 02 Dec 2023 00:25:06 GMT

Hi Imran,

I used Putty and this is what it came back with.

Can you please provide next steps on what to do.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Danielyoung06 — Sun, 03 Dec 2023 03:18:25 GMT

Please note I was able to finish this on my own doing some further research but it was not easy.

Thanks for the help!

As a note, perhaps you guys can create a guide for the community with step by step instructions since there's no phone support and for people unfamiliar with networking this is like learning a new language.

Re: ICX7150-C12 Switch disconnected after power outage and I can't get it back. Desperate for help

Imran_ruckus — Mon, 04 Dec 2023 13:29:26 GMT

Hi @Danielyoung06

Greetings!!!

Thank you for the response and the update.

Apologies for the delayed response since we were out of support hours.

It's good to know that the issue is now resolved.

We do have step-by-step guides/assistance for the issues.

This issue was because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let me know so that I can assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.