topic Re: ICX 7150 Switch Rebooting Constantly in RUCKUS Support for Lennar Homes

ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 20:08:38 GMT

As of this morning, my switch is rebooting constantly. Every 15-30 minutes. I called Ruckus support and they directed me to this forum. Please assist me with troubleshooting.

I saw several other posts regarding this same issue, but do not see how/if this was resolved. I tried to follow the instructions provided by Imran on ‎this post at ‎07-21-2023 09:15 AM so that I could provide more information, but I ran into some issues. I could not connect via IP as the connection was timing out, this is definitely the IP for the switch as I confirmed it on the Comcast router's connection table.

I was eventually able to connect with a USB serial connection, but could not run the commands that Imran suggested to the other user as the Putty session is constantly being flooded with information on what the switch is doing. I have a complete export of the Putty session log that shows what the switch was doing from the time I connected, it rebooted, came back online, and then rebooted again. I do not see a way to upload an attachment, only pictures. If there is a way I can provide this log, please let me know.

SSH Connection Failure

After reboot is completeDuring Reboot

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 20:13:58 GMT

Sorry for the giant post, but I don't see another way to provide this. Cutting into multiple replies due to character limit.

Segmentation fault (core dumped)
Sat Jan 1 02:12:06 UTC 2000: Core file collected as /tmp.gz, processing the core file ...
Sat Jan 1 02:12:06 UTC 2000: Removing the oldest core file:core_828-30_2000-01-01_01-38-13.gz of size 8512 kbytes
seq 31
Sat Jan 1 02:12:06 UTC 2000: Calculating checksum: core_828-32_2000-01-01_02-12-06.gz
Sat Jan 1 02:12:07 UTC 2000: Checking integrity of core_828-32_2000-01-01_02-12-06.gz
Sat Jan 1 02:12:25 UTC 2000: Moving core_828-32_2000-01-01_02-12-06.gz of size 7428 KB to flash, with available space of 1170352 KB...
Sat Jan 1 02:13:08 UTC 2000: Core saved as /fast_iron/cores/core_828-32_2000-01-01_02-12-06.gz.
Moving system log files to persistent memory
Core collection and system log collection completed, rebooting the switch ...
Sent SIGKILL to all processes
Requesting system reboot
[ 1196.820450] reboot: Restarting system
[ 1196.864346] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x7042fcf0
Data Size: 21572949 Bytes = 20.6 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: e4fe6136
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042da98
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042da98 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
*** Crash dump information is available, please collect it using "supportsave" CLI ***
Starting the FastIron.
USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a3:bc:74?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.206:10.14.202.36::255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08080d from Pri Built on (UTC): Tue Nov 20 08:13:50 2018
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 53.841327] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0cc0000-0xb0d00000
[ 54.023655] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8cc0000-0xb0cc0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 02:14:41 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>

ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/4.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
supportsave
Invalid input -> supportsave
Type ? for a list
ICX7150-C12-Switch>TFTP session timed out

ICX7150-C12-Switch>supportsave
Invalid input -> supportsave

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 20:14:32 GMT

Type ? for a list
ICX7150-C12-Switch>TFTP session timed out
ICX7150-C12-Switch>
stack: 01223640 011fe970 b6bb77c1 b6becde8
Application received signal -> SIGNUM#11
Tuning CFS scheduler parameters...
Copying fitrace errorlog file to flash
CORE_PATTERN:PID=828 UID=0 GID=0 sig=11
Sat Jan 1 02:17:57 UTC 2000: Dumping core file to /tmp.gz, this will take couple of minutes ...
[ 256.569986] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Segmentation fault (core dumped)
Sat Jan 1 02:21:30 UTC 2000: Core file collected as /tmp.gz, processing the core file ...
Sat Jan 1 02:21:30 UTC 2000: Removing the oldest core file:core_828-31_2000-01-01_01-51-42.gz of size 7444 kbytes
seq 32
Sat Jan 1 02:21:30 UTC 2000: Calculating checksum: core_828-33_2000-01-01_02-21-30.gz
Sat Jan 1 02:21:30 UTC 2000: Checking integrity of core_828-33_2000-01-01_02-21-30.gz
Sat Jan 1 02:21:48 UTC 2000: Moving core_828-33_2000-01-01_02-21-30.gz of size 7412 KB to flash, with available space of 1170324 KB...
Sat Jan 1 02:22:32 UTC 2000: Core saved as /fast_iron/cores/core_828-33_2000-01-01_02-21-30.gz.
Moving system log files to persistent memory
Core collection and system log collection completed, rebooting the switch ...
Sent SIGKILL to all processes
Requesting system reboot
[ 536.020380] reboot: Restarting system
[ 536.064276] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)
Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK
ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary
NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.80d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70213fc8
Data Size: 2184050 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 070949cf
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x7042fcf0
Data Size: 21572949 Bytes = 20.6 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: e4fe6136
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042da98
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042da98 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e
Starting kernel ...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
*** Crash dump information is available, please collect it using "supportsave" CLI ***
Starting the FastIron.
USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a3:bc:74?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.206:10.14.202.36::255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08080d from Pri Built on (UTC): Tue Nov 20 08:13:50 2018
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 53.931320] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0ca0000-0xb0ce0000
[ 54.113564] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8ca0000-0xb0ca0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also
Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also
System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018
HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 02:24:05 GMT+00 Sat Jan 01 2000
The system : started=warm start reloaded=by "reload"
ICX7150-C12 Switch>
ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21
Creating certificate, please wait...
SSL Client Certificate is successfully created
PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/4.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 20:14:54 GMT

Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 02:24:05 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>

ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

stack: 01223640 011fe970 b6b937c1 b6bc8de8
[ 176.429985] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Application received signal -> SIGNUM#11
Tuning CFS scheduler parameters...
Copying fitrace errorlog file to flash
CORE_PATTERN:PID=828 UID=0 GID=0 sig=11
Sat Jan 1 02:26:02 UTC 2000: Dumping core file to /tmp.gz, this will take couple of minutes ...
Segmentation fault (core dumped)
Sat Jan 1 02:29:34 UTC 2000: Core file collected as /tmp.gz, processing the core file ...
Sat Jan 1 02:29:34 UTC 2000: Removing the oldest core file:core_828-32_2000-01-01_02-12-06.gz of size 7428 kbytes
seq 33
Sat Jan 1 02:29:34 UTC 2000: Calculating checksum: core_828-34_2000-01-01_02-29-34.gz
Sat Jan 1 02:29:35 UTC 2000: Checking integrity of core_828-34_2000-01-01_02-29-34.gz
Sat Jan 1 02:29:53 UTC 2000: Moving core_828-34_2000-01-01_02-29-34.gz of size 7408 KB to flash, with available space of 1170344 KB...
Sat Jan 1 02:30:36 UTC 2000: Core saved as /fast_iron/cores/core_828-34_2000-01-01_02-29-34.gz.
Moving system log files to persistent memory
Core collection and system log collection completed, rebooting the switch ...
Sent SIGKILL to all processes
Requesting system reboot
[ 456.430367] reboot: Restarting system
[ 456.474261] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Kernel crashdump is disabled.
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
*** Crash dump information is available, please collect it using "supportsave" CLI ***
Starting the FastIron.
USER=root
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a3:bc:74?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=10.14.145.206:10.14.202.36::255.255.254.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08080d from Pri Built on (UTC): Tue Nov 20 08:13:50 2018
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 54.131748] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0c4f000-0xb0c8f000
[ 54.313972] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8c4f000-0xb0c4f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>

ICX7150-C12 Switch>Error: Certificate is invalid
Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

Re: ICX 7150 Switch Rebooting Constantly

Imran_ruckus — Fri, 01 Dec 2023 20:25:40 GMT

Hi @Aaron

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Setup is not working with the RUCKUS ICX-7150-C12P Switch rebooting.

This issue happens when your RUCKUS Switch is on an older version and we may need to upgrade the same. Could you please try to access CLI using the Telnet option with Switch's IP address and help with the command output to check the version? Please note you can access CLi when Switch is in normal state with PWR and SYST with GREEN light.

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 20:29:09 GMT

Hi Imran, thank you so much for the quick response! I was able to connect via telnet and run the commands.

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 19 minute(s) 8 second(s)
The system started at 02:47:14 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#
telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1191964672
telnet@ICX7150-C12-Switch#

Re: ICX 7150 Switch Rebooting Constantly

Imran_ruckus — Fri, 01 Dec 2023 20:38:10 GMT

Hi @Aaron

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 21:45:30 GMT

Thank you! The commands were able to run successfully and the switch has now been online for over 30 minutes without interruption, much better! I re-ran the show version and show flash commands and provided the output below.

I would like to accept your assistance upgrading the firmware as well. Please let me know how to proceed.

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Secondary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 5 minute(s) 36 second(s)
The system started at 03:49:43 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

telnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1191968768
telnet@ICX7150-C12-Switch#

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Fri, 01 Dec 2023 21:53:10 GMT

Apologies, I spoke too soon. The system rebooted unexpectedly again. Please advise.

Re: ICX 7150 Switch Rebooting Constantly

rdake — Fri, 01 Dec 2023 22:54:10 GMT

Before I saw this post, I tried working with the ISP and they did not see any issues on their end. This seems like an issue multiple Lennar home owners are facing across. I tried resetting the router and also tried updating the APs through the unleashed app. Update was successful however, still noticing the frequent reboots. Following this post hoping to see some resolution.

Re: ICX 7150 Switch Rebooting Constantly

Pavel — Fri, 01 Dec 2023 23:44:50 GMT

I am another Lennar home owner and have the same issue with the switch rebooting every ~30 minutes. Versions are the same as Aaron posted, but mine is loaded from primary all the time:
```
telnet@ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
```

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Sat, 02 Dec 2023 01:54:11 GMT

I successfully upgraded the firmware on the switch to version SPS08095m. Console output for show version and show flash is below. Currently waiting to see if the issue persists before calling this resolved.

Latest stable firmware version downloaded here. Had to upgrade to 08.0.90mc first. Then upgraded to 08.0.95m.

Followed upgrade instructions here.

Obtained TFTP server software here.

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 8 2023 at 22:55:03 labeled as SPS08095m
(31457280 bytes) from Primary SPS08095m.bin (UFI)
SW: Version 08.0.95mT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3845Q2MV
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 12 minute(s) 40 second(s)
The system started at 05:34:08 GMT+00 Fri Dec 01 2023

The system : started=cold starttelnet@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95mT211 (SPS08095m.bin)
Compressed Sec Code size = 29360128, Version:08.0.90mT211 (SPS08090mc.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Code Flash Free Space = 1032470528
telnet@ICX7150-C12-Switch#

Re: ICX 7150 Switch Rebooting Constantly

pushpa_hegde — Sat, 02 Dec 2023 02:56:55 GMT

This exact issue happened in July. Multiple folks kept posting including me. Interestingly the issue resolved itself in a couple of days. Not sure if Ruckus pushed a patch in the background.

Re: ICX 7150 Switch Rebooting Constantly

Aaron — Sat, 02 Dec 2023 19:17:58 GMT

All good now! The switch has been up for over 14 hours without any issue. Following Imran's instructions to set the switch to boot from the primary SPS partition and then upgrading it to the latest stable release SPS08095m has resolved the issue.

I was also able to configure SSH, super user username/password, update the APs, and add the switch to the unleashed portal for web management. Much better 😀

Thank you Imran for your assistance!

Re: ICX 7150 Switch Rebooting Constantly

rdake — Sun, 03 Dec 2023 16:58:57 GMT

Same here. Update on the switch to SPS08095m has helped with the reboot issue

Re: ICX 7150 Switch Rebooting Constantly

Imran_ruckus — Mon, 04 Dec 2023 14:27:43 GMT

Hi @Aaron

Greetings of the day!!!

Thank you for the response and update.

Great!!! It's good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.