topic Re: My two, R510 APs have stopped working in RUCKUS Support for Lennar Homes

My two, R510 APs have stopped working

GregR — Fri, 01 Dec 2023 17:38:43 GMT

I have two, R510 APs connected to my Ruckus switch in my Lennar home. Yesterday they both stopped working, no LEDs lit up on the AP fronts at all. I have not had any power failures recently, the APs just stopped working. My ISP’s modem and router are fine and I have internet access through them. I tried power cycling the switch but nothing.

is this a hardware problem with the APs or a firmware issue with the switch?

Re: My two, R510 APs have stopped working

Jayavidhya — Fri, 01 Dec 2023 18:16:08 GMT

Hi @GregR

Greetings of the day,

Thanks for your response,

Please share the image of the switch showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My two, R510 APs have stopped working

GregR — Fri, 01 Dec 2023 19:15:10 GMT

Re: My two, R510 APs have stopped working

Jayavidhya — Fri, 01 Dec 2023 19:54:24 GMT

Hi @GregR

Greetings of the day,

Thanks for the information,

To solve this issue please try to perform the physical factory reset of the Access Points by following the below steps.

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep one of the AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of one of the Access Point and leave the other one in the connected state.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My two, R510 APs have stopped working

GregR — Fri, 01 Dec 2023 20:03:32 GMT

Hello,

Both R510 APs are ceiling mounted so I have no idea which one I would be disconnecting at the switch.

Re: My two, R510 APs have stopped working

Jayavidhya — Fri, 01 Dec 2023 20:55:29 GMT

Hi @GregR

As both the access points stopped working you can disconnect any one of the access point from the switch and perform the factory reset using the guide mentioned in the previous posts.

Please try to perform factory reset on the access points and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: My two, R510 APs have stopped working

GregR — Sun, 03 Dec 2023 20:54:04 GMT

Hello,

Just some follow-up questions:

1) I just watched the video on the Physical Factory Reset of RUCKUS Access Point. In the video, it appears the reset was being done on an AP that was receiving power from the switch as evidenced by the Ethernet port having a green, on and solid LED. Both the Switch Ethernet ports my APs are plugged into have no green LEDs indicating no power to either AP. Will a factory reset of either AP work if there is no power from the switch to it?

2) Assuming I can do a factory reset of the first AP and I see on my mobile device the network CONFIGURE.ME-XXXXXX.

- Do I immediately use the AP Unleashed Ruckus app to configure this AP, set up a network and then reset the 2nd AP, subsequently adding the second AP to the Ruckus network via the APP?

- Or do I reset both APs and then go to my mobile device to confirm the presence of one/two CONFIGURE.ME-XXXXXX networks and use the Ruckus Unleashed app to set up one as the master first?

I apologize for all these questions but I want to make sure I have a good grasp of the correct sequence of steps before proceeding.

Thanks,

Greg Riska