topic Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up, in RUCKUS Support for Lennar Homes

I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Sat, 25 Nov 2023 15:20:15 GMT

I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up, What do i do next?

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Mon, 27 Nov 2023 13:08:57 GMT

Hi @aperez860

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with no power.
Could you please let me know which RUCKUS device isn’t getting power, Switch, or the Access Points?

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Fri, 01 Dec 2023 17:10:08 GMT

Here are the pictures requested, there are no lights on and switch is connected with good power source, there has been no power outrages that am aware of. Thank you for your help. Will wait for the next on your response.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Fri, 01 Dec 2023 17:32:59 GMT

Hi @aperez860

Greetings!!!

Thank you for the response and the information you shared.

Please try to reset the Switch with a paperclip as described in the below Video.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If resetting with a paperclip doesn’t work, please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Fri, 01 Dec 2023 18:55:56 GMT

I can't upload video, is asking me for permission, an email will be send back if granted or denied .

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Fri, 01 Dec 2023 18:59:43 GMT

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Fri, 01 Dec 2023 19:00:26 GMT

Good power source, accomplished reset no help, can't upload video

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Fri, 01 Dec 2023 19:02:15 GMT

Hi @aperez860

Thank you for the response and the update.

please try to upload a Video once again.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Sat, 02 Dec 2023 17:41:07 GMT

I have uploaded the video to link provide for lennar video.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Mon, 04 Dec 2023 13:53:49 GMT

Hi @aperez860

Greetings!!!

Thank you for the response and the update.

Please remove the RUCKUS ICX-7150-C12P Switch from the cabin and upload a clear VIDEO showing the power cord and a working power outlet as described in my previous post.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Fri, 05 Jan 2024 20:03:49 GMT

Send me new link to upload video

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Fri, 05 Jan 2024 20:07:30 GMT

Hi @aperez860

Greetings!!!

Thank you for the response.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

aperez860 — Wed, 10 Jan 2024 00:09:24 GMT

I have uploaded the video, i apologize it took longer than expected, i was having issues with uploading it.

Re: I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

Imran_ruckus — Wed, 10 Jan 2024 13:04:13 GMT

Hi @aperez860

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.