topic Re: Internet keeps dropping every 5-10 minutes in RUCKUS Support for Lennar Homes

Internet keeps dropping every 5-10 minutes

coltenroberts88 — Tue, 28 Nov 2023 03:04:59 GMT

Every 5-10 minutes all 3 of my AP lose internet. My ISP still has the internet so I believe it’s an issue with gateway.

Ive unplugged it and plugged it back in with no resolve.

please help

Re: Internet keeps dropping every 5-10 minutes

rjjiw111 — Tue, 28 Nov 2023 05:40:12 GMT

I am having same issue. It started 2 hours ago and has been going on for a while now.

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Tue, 28 Nov 2023 13:16:09 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with Intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Tue, 28 Nov 2023 22:16:46 GMT

1. It has been working fine until yesterday with no issues (going on over four years). There has been no power outages.

2. I've attached pictures for reference

3. The internet from the ISP is working great. I've been using the wifi from the ISP router with zero issues or drops in service.

4. I have 3 access points connected to the switch. When it is working 5G, 2.4G CTRL are all green.

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Wed, 29 Nov 2023 12:38:45 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response and the information you shared.

As per the lights status of the RUCKUS ICX-7150-C12P Switch and Access Points, they seem in a normal state. We may need check some configurations of the Switch to get it fixed. Please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Wed, 29 Nov 2023 16:10:13 GMT

Imran,

When i'm looking for the IP address, do i need the IP address of my Access Points or the main gateway. The only IP address' i'm able to pull up is for the R510 AP which is called "ZoneFlex R510"

Colten

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Wed, 29 Nov 2023 16:19:48 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response and the information you shared.

We need IP Address of the RUCKUS ICX-7150-C12P Switch, not APs.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

If you cannot see still, you can try to reboot (unplug and plug from the power outlet) your RUCKUS Switch and try once again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Wed, 29 Nov 2023 16:24:05 GMT

Imran,

I got it to work and this is the following information you requested:

Last login: Mon Nov 27 10:05:48 on console briannaroberts@Briannas-Air ~ % nc 192.168.1.66 23

????telnet@ICX7150-C12 Switch> enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch# show version

show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Primary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3817Q51V

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0 ==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module ==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module ==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c show flash STACKID 1 system uptime is 26 minute(s) 4 second(s) The system started at 00:01:58 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1306259456

telnet@ICX7150-C12 Switch#

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Wed, 29 Nov 2023 16:34:06 GMT

Hi @coltenroberts88

Thank you for the response and the information you shared.

Information seems good. However, as you have SPR code on secondary partition, please enter the below commands to copy the SPS code on secondary partition to avoid any other issues.

Please Enter the below commands:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

telnet @ICX7150-12P Switch>enable (hit enter to accept the command)
telnet @ICX7150-12P Switch#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)

Could you please let me know if your ISP (Internet Service Provider) is AT&T?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Wed, 29 Nov 2023 22:17:53 GMT

Imran,

Yes my isp is ATT.

I did what you asked above, below is the following:

briannaroberts@Briannas-Air ~ % nc 192.168.1.66 23

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#copy flash flash secondary copy flash flash secondary

telnet@ICX7150-C12 Switch#Load to buffer (8192 bytes per dot) ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

.....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

SYNCING IMAGE TO FLASH. DO NOT SWITCH OVER OR POWER DOWN THE UNIT(65536 bytes per dot)...

telnet@ICX7150-C12 Switch#

Colten

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Thu, 30 Nov 2023 13:25:44 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response and the information you shared.

Could you please log into your AT&T account and share a screenshot showing the below information?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Thu, 30 Nov 2023 17:02:07 GMT

Imran,

See below

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Thu, 30 Nov 2023 17:10:37 GMT

Hi @coltenroberts88

Thank you for the update and the information you shared.

From the screenshot you shared, It looks fine.

Could you please perform and share the FULL output of the each below command from the CLI?

enable

show lldp neighbors detail

show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Thu, 30 Nov 2023 19:11:37 GMT

briannaroberts@Briannas-Air ~ % nc 192.168.1.66 23

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show lldp neighbors detail show lldp neighbors detail LLDP is not running

telnet@ICX7150-C12 Switch#show interface brief show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Up Forward Full 1G None No 1 0 c0c5.2091.2dd9

1/1/2 Down None None None None No 1 0 c0c5.2091.2dda

1/1/3 Up Forward Full 1G None No 1 0 c0c5.2091.2ddb

1/1/4 Down None None None None No 1 0 c0c5.2091.2ddc

1/1/5 Up Forward Full 10M None No 1 0 c0c5.2091.2ddd

1/1/6 Down None None None None No 1 0 c0c5.2091.2dde

1/1/7 Down None None None None No 1 0 c0c5.2091.2ddf

1/1/8 Up Forward Full 100M None No 1 0 c0c5.2091.2de0

1/1/9 Down None None None None No 1 0 c0c5.2091.2de1

1/1/10 Down None None None None No 1 0 c0c5.2091.2de2

1/1/11 Up Forward Full 1G None No 1 0 c0c5.2091.2de3

1/1/12 Up Forward Full 100M None No 1 0 c0c5.2091.2de4

1/2/1 Down None None None None No 1 0 c0c5.2091.2de6

1/2/2 Down None None None None No 1 0 c0c5.2091.2de7

1/3/1 Down None None None None No 1 0 c0c5.2091.2de8

1/3/2 Down None None None None No 1 0 c0c5.2091.2de9

mgmt1 Down None No

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Thu, 30 Nov 2023 20:07:45 GMT

Thank you for the response and the information.

As lldp is disabled and not running on your Switch.

Please use the below commands and share the outputs:

enable

configure terminal

lldp run

show lldp neighbors detail

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Thu, 30 Nov 2023 20:07:54 GMT

briannaroberts@Briannas-Air ~ % nc 192.168.1.66 23

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#configure terminal configure terminal

telnet@ICX7150-C12 Switch(config)#lldp run lldp run

telnet@ICX7150-C12 Switch(config)#show lldp neighbors detail show lldp neighbors detail Local port: 1/1/1

Neighbor: 187c.0b3d.f1b0, TTL 112 seconds

+ Chassis ID (MAC address): 187c.0b3d.f1b0

+ Port ID (MAC address): 187c.0b3d.f1b0

+ Time to live: 120 seconds

+ System name : "RuckusAP"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.7.10.2.339"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge, WLAN access point

+ Management address (IPv4): 192.168.1.65

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

+ Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

Value: (binary) "05"

Local port: 1/1/3

Neighbor: 187c.0b3d.e470, TTL 115 seconds

+ Chassis ID (MAC address): 187c.0b3d.e470 --More--, next page: Space, next line: Return key, quit: Control-c

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Thu, 30 Nov 2023 20:12:32 GMT

Hi @coltenroberts88

Thank you for the response and the information you shared.

Could you please share the FULL output by pressing Space/Enter. (Please refer to the below highlighted screenshot)

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Thu, 30 Nov 2023 20:17:22 GMT

Local port: 1/1/1

Neighbor: 187c.0b3d.f1b0, TTL 112 seconds

+ Chassis ID (MAC address): 187c.0b3d.f1b0

+ Port ID (MAC address): 187c.0b3d.f1b0

+ Time to live: 120 seconds

+ System name : "RuckusAP"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.7.10.2.339"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge, WLAN access point

+ Management address (IPv4): 192.168.1.65

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

+ Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

Value: (binary) "05"

Local port: 1/1/3

Neighbor: 187c.0b3d.e470, TTL 115 seconds

+ Chassis ID (MAC address): 187c.0b3d.e470 --More--, next page: Space, next line: Return key, quit: Control-c

+ Port ID (MAC address): 187c.0b3d.e470

+ Time to live: 120 seconds

+ System name : "Roberts wifi"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.7.10.2.339"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge, WLAN access point

+ Management address (IPv4): 192.168.1.241

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

+ Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

Value: (binary) "05"

Local port: 1/1/5

Neighbor: 10f0.6821.6840, TTL 91 seconds

+ Chassis ID (MAC address): 10f0.6821.6840

+ Port ID (MAC address): 10f0.6821.6840

+ Time to live: 120 seconds

+ System name : "Roberts wifi"

--More--, next page: Space, next line: Return key, quit: Control-c

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.7.10.2.339"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge, WLAN access point

+ Management address (IPv4): 192.168.0.1

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 10BaseT-FD

+ Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

Value: (binary) "05"

Re: Internet keeps dropping every 5-10 minutes

Imran_ruckus — Thu, 30 Nov 2023 20:50:35 GMT

Hi @coltenroberts88

Thank you for the response and the update.

As your Access Points are on an older version 200.7.10.2.339 (As highlighted in the below screenshot) please upgrade them and check.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-for-r510

Once you upgrade your ALL Access Points, please check the Wi-Fi internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet keeps dropping every 5-10 minutes

coltenroberts88 — Thu, 30 Nov 2023 21:42:36 GMT

Imran,

When i go to the update it doesn't give me an option for either local or online updates. The screen is greyed out.