topic Re: R320 no internet connection in RUCKUS Support for Lennar Homes

R320 no internet connection

Itrujillo — Tue, 28 Nov 2023 07:01:08 GMT

I had recent power outage and since then the WAP both upstairs and downstairs are failing to connect to WIFI. I tired manage my network through the unleashed app but no devices are added.

Re: R320 no internet connection

Jayavidhya — Tue, 28 Nov 2023 13:23:44 GMT

Hi @Itrujillo

Greetings of the day,

Thanks for the information,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 no internet connection

Itrujillo — Tue, 28 Nov 2023 22:55:45 GMT

Re: R320 no internet connection

Itrujillo — Tue, 28 Nov 2023 22:57:57 GMT

Hi- See below

1. Upstairs AP

2. Downstairs AP

3. Switch

Re: R320 no internet connection

Jayavidhya — Wed, 29 Nov 2023 12:44:34 GMT

Hi @Itrujillo

Thanks for your response,

Based on the images you have shared it seems like the cable coming from the router or the access points has been wrongly connected to the switch.

Please make sure the cable is actually connected to the ICX-7150-C12P ( Switch ) In one of the 12 ports in the middle

Once you are done with the above step please check the LED status of the switch and the access points and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 no internet connection

Itrujillo — Wed, 29 Nov 2023 15:27:19 GMT

I moved the cable on the switch box, still no internet connection but the LED lights on the AP changed. See below

Re: R320 no internet connection

Jayavidhya — Wed, 29 Nov 2023 16:11:37 GMT

Hi @Itrujillo

Thanks for your response.

To solve this issue please try to perform the physical factory reset of the Access Points by following the below steps.

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep one of the AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of one of the Access Point and leave the other one in the connected state.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 no internet connection

Itrujillo — Thu, 30 Nov 2023 02:50:09 GMT

Hi,

Now, I am unable to setup on the unleashes app and it keeps failing due to the below error message.

Re: R320 no internet connection

Itrujillo — Thu, 30 Nov 2023 02:52:30 GMT

FYI, I unplugged the downstairs unit and only had one AP active. Before the initial factory reset. Two leds are showing, the CTL light is blinking.

Re: R320 no internet connection

Jayavidhya — Thu, 30 Nov 2023 13:49:46 GMT

Hi @Itrujillo

Thanks for your response,

Please perform the factory reset on the other AP ( the one which you disconnected previously) by disconnecting the cables of the other AP ( the one in which you performed factory reset).

Also once you are done with the above process please share the image of the switch and the access points showing the LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R320 no internet connection

Itrujillo — Thu, 30 Nov 2023 21:36:07 GMT

Still no luck, now I am unable to connect to the configure.me WIFI.

Re: R320 no internet connection

Jayavidhya — Fri, 01 Dec 2023 12:48:00 GMT

Hi @Itrujillo

Thanks for your response.

Please verify the connections from the access points and ICX 7150 -C12 P that the cable seems to be in good conditions.

Also please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community